Outline of the service industries policy

Outline of the report compiled in the “Study Group on Innovation and Productivity Improvement in Service Industries” in FY2006 is as follows;

• Towards Innovation and Productivity Improvement in Service Industries (PDF:543KB)   (October 15,2007)

Outline of individual measures

Japan 300 High-Service Awards (in Japanese)

269 cases of advanced measures (best practices) that have contributed to innovation and productivity improvement in service industries are announced and awarded, and information pertaining to their efforts shared widely.

• Report
  • List of enterprise (PDF:2,186KB)
  • 001p-046p (PDF:2,791KB)
  • 047p-090p (PDF:2,651KB)
  • 091p-172p (PDF:3,622KB)
  • 173p-236p (PDF:3,154KB)
  • 237p-266p (PDF:2,542KB)
  • 267p-299p (PDF:2,459KB)

Examples of improvements in service processes (in Japanese)       

28 cases are introduced, in which improvements in quality and work efficiency were achieved through the application of production management know-how in the service industries.

• Examples of improvements in service processes (PDF:3.3MB) (in Japanese)

JCSI (Japanese Customer Satisfaction Index)

Under preparation

Service Engineering

Outline of the commissioned research and development project on service engineering is as follows;

• Research Project of Service Engineering  (PDF:1,259KB) (September 27, 2009)

Globalization of service industries (in Japanese)

Report summarizing the outcome of the Global Service Forum held in FY 2009. The Forum was established as part of Service Productivity & Innovation for Growth (SPRING) in order to create an arena for cooperation among government, industry, and academia.

• Report of the Global Service Forum (April 7, 2010)
  • 001p-012p (PDF:2,103KB)
  • 013p-092p (PDF:3,252KB)
  • 093p-126p (PDF:624KB)
  • 127p-242p (PDF:3,437KB)
  • 243p-248p (PDF:559KB)

• Announcement of Winners in the Selection of Businesses Achieving Omotenashi Customer Service Business (March 26, 2013)
• “Business Promotion Forums for Omotenashi Customer Service Business” will be held (August 9, 2012)
• Results of FY 2009 Japanese Customer Satisfaction Index (JCSI) survey - Excellent companies in 29 service industries identified by 100,000 consumers – (March 16, 2010)
• Results of the 9th Japan 300 High-Service Awards (March 10, 2010) (in Japanese)
• Results of the 8th Japan 300 High-Service Awards (January 19, 2010) (in Japanese)
• Inaugural Level 1 examinations for the Preparatory School Teacher Certification
  -Toward improving educational skills in Japan by developing the ability of preparatory school teachers- (January 13, 2010) (in Japanese)
• Results of the 7th Japan 300 High-Service Awards (October 26, 2009) (in Japanese)
• Service Productivity & Innovation for Growth Launching “Global Service Forum” - Commencement of work by government-private sector collaborative platform designed to promote international expansion of service industries – (September 4, 2009)
• Report of the Study Group on Service Tourism (Advanced technology health check) (August 4, 2009)
• Results of the 6th Japan 300 High-Service Awards (July 3, 2009) (in Japanese)

• Service Productivity & Innovation for Growth (in Japanese)
  http://www.service-js.jp/cms/index.php
• Center for Service Research (PDF:104KB)
  National Institute of Advanced Industrial Science and Technology (AIST)
  http://unit.aist.go.jp/cfsr/en/

Service Affairs Policy Division, Commerce and Information Policy Bureau
+81-3-3580-3922
Service Industries Division, Commerce and Information Policy Bureau
+81-3-3501-1790