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Joint Press Release with the Consumer Affairs Agency
Recall (Free Modification) of Chairs Imported by Nissen Holdings Co., Ltd.
A serious product accident occurred in relation to a chair imported and sold by Nissen Holdings Co., Ltd. Specifically, when a user sat down at the font edge of the seat of the product, the back of the chair tipped to the rear causing the user to fall and suffer an injury.
Although the cause of the accident is still under investigation, it is supposed that, since the user kept on sitting at the front edge of the seat, this imposed certain load on the reclining mechanism, concentrated at the connection between the back and the seat, so that when an impact is applied to the seat, the back suddenly reclines more than 180 degrees, resulting in the accident.
To prevent further accidents, the company today posted a message on its website, sent individual notices to the purchasers or otherwise asked users to carefully use the product and will start free modification of the recalled products in October 2011.
The accident was reported as a serious product accident under the provision of Article 35, Paragraph 1 of the Consumer Product Safety Law, and announced on August 5, 2011 as an accident related to a product other than gas or oil equipment and suspected to have arisen from a product (Control No. A201100323).
The Ministry of Economy, Trade and Industry (METI) would like to ask consumers possessing the products to have them inspected and repaired free of charge so as to prevent any further accidents from occurring.
1. Accident phenomenon and recurrence prevention measures
-
Accident phenomenon
A serious product accident occurred with a chair imported and sold by Nissen Holdings Co., Ltd. Specifically, when a user sat down at the font edge of the seat of the product, the back of the chair tipped to the rear causing the user to fall and suffer an injury.
Although the cause of the accident is still under investigation, it is supposed that, since the user kept on sitting at the front edge of the seat, this imposed certain load on the reclining mechanism, concentrated at the connection between the back and the seat, so that when an impact is applied to the seat, the back suddenly reclines more than 180 degrees, resulting in the accident.
- To prevent further accidents, the company today posted information on its website and sent direct mails to the purchasers. It will start free modification of the recalled products from the beginning of October 2011.
2. Recalled product: product name, model, quantity, sales period, appearance and identification
- Product name:
- Chair (trade name: Genuine-leather covered low-type relax chair with Ottoman)
- Control No.:
- 1318-7781-111 (black)
- 1310-1471-111 (beige)
- Recalled quantity:
- 1,492 units
- Period in which the product was sold:
- from April 2007 to June 2011
- Appearance of the recalled product:
-
3. Actions by the company
Nissen will modify the products free of charge (the company will give a notice on the modification).
(Planned to start at the beginning of October 2011)
4. Notice by the company
- Sending direct mails to purchasers:
- September 16 (Friday), 2011
- Posting a message on the website:
- September 16 (Friday), 2011
5. Alert to consumers
Anyone who possesses the above product should quickly contact the company below.
6. Contact
Customer Service Center, Nissen Holdings Co., Ltd.
- Telephone:
- 0120-919-132 (toll free)
- Business hours:
- 9:00 - 21:00 (on weekdays)
- 9:00 to 17:00 (on Saturdays, Sundays and national holidays)
- Website:
-
http://www.nissen.co.jp/
(in Japanese)
Release Date
September 16, 2011
Division in Charge
Product Accident Information and Analysis Office, Product Safety Division, Commerce and Distribution Policy Group
Related Information
| Product Safety |