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- February 2012
- Recall (Product Recall) of Electric Heaters Imported by Tsann Kuen Japan
[Joint press release with the Consumer Affairs Agency]Recall (Product Recall) of Electric Heaters Imported by Tsann Kuen Japan
Serious product accidents have occurred with electric heaters imported by Tsann Kuen Japan. Specifically, fire broke out from heaters causing burns to the product and the area around it.
Although the cause of the accident is still under investigation, it seems that poor contact with the power cord at the connecting section of the output changeover (rotary) switch of the product caused abnormal heat resulting in fire.
To prevent further accidents, the company today made an official announcement in newspapers and posted a message on its website to ask users to stop using the product and started a product recall.
Three cases of accidents occurring involving the product have been reported to the Consumer Affairs Agency as serious product accidents under the provision of Article 35, Paragraph 1 of the Consumer Product Safety Law and were announced.
The Ministry of Economy, Trade and Industry (METI) would like to ask consumers possessing the products to stop using them and return them to the company so as to prevent any further accidents from occurring.
1. Accident phenomenon and recurrence prevention measures
(1) Accident phenomenon
Three serious product accidents involving fire breaking out from electric heaters imported by Tsann Kuen Japan have been reported in accordance with the provision of Article 35, Paragraph 1 of the Consumer Product Safety Law (Control Nos. A201000837, A201100714 and A201100927). Further, two similar accidents (non-fire accidents) have been reported to the National Institute of Technology and Evaluation (NITE). No deaths or injuries have resulted from these five accidents.
One of the three serious product accidents is supposed to have been caused by poor contact with the power cord at the connecting section of the output changeover (rotary) switch that resulted in abnormal heat and fire.
(2) Recurrence prevention measures
To prevent further accidents from occurring, Tsann Kuen Japan today made a company announcement in newspapers and posted a message on its website to ask users to stop using the products and started a product recall and refunding purchasers.
2. Recalled products: product name, model, sales period, quantity, appearance and identification
(1) Product name and other data of the recalled products
| Product Name | Model | Sales period | Quantity |
|---|---|---|---|
| Electric heater | TSK-5303Q/Y/L series | From September 2003 to March 2008 | 371,593 units |
| FS-800W | |||
| SHQ-8 SHH-8 SHU-8 |
(2) Appearance and identification of the recalled products
3. Actions by the Company
Tsann Kuen Japan will recall the products and refund the cost.
4. Notification by the Company
- Company announcement in newspapers:
- February 24, 2012
- Message posted on the website:
- February 24, 2012
- Notice put up in shops:
- Being prepared at present
5. Alert to consumers
Anyone who possesses any of the above products should stop using them and quickly contact the company below.
6. Contact
- Telephone No.:
- 0120-600-527 (toll-free)
- Service hours:
- 9:00 to 17:00 (except for Saturdays, Sundays and national holidays; however, service will be provided everyday during February and March)
- Website:
-
http://www.tsannkuen.jp
Release Date
February 24, 2012
Division in Charge
Product Accident Information and Analysis Office, Product Safety Division, Commerce and Distribution Policy Group
Related Information
| Product Safety |