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Joint Release with the Consumer Affairs AgencyRecall of Built-in Dishwashers Manufactured by Rinnai Corporation (Free Inspection or Repair)

Serious product accidents have occurred in built-in dishwashers manufactured by Rinnai Corporation, causing the products to ignite and leading to expansive damage to surroundings.

These accidents were announced as serious product accidents on January 6 and February 28, 2012, in accordance with Article 35 (1) of the Consumer Products Safety Act, which relates to accidents of unclear origin in products other than gas and oil appliances (Control No. A201100759 & A201101035).

The cause of the accidents was not identified, but it is thought that water leaking inside the products generated a tracking phenomenon or other situation in the circuit boards or connectors, causing the products to ignite and leading to expansive damage to surroundings.

To prevent further accidents, Rinnai will inspect or repair products subject to the recall free of charge from today onward.

The Ministry of Economy, Trade and Industry (METI) would like to ask consumers who have purchased the products in question to have the products inspected or repaired free of charge in order to prevent any further accidents.

1. Nature of the accidents and recurrence prevention measures

1) Nature of the accidents

Two serious product accidents have occurred in built-in dishwashers manufactured by Rinnai Corporation, causing the products to ignite and leading to expansive damage to surroundings, and were reported to METI in accordance with Article 35 (1) of the Consumer Products Safety Act (Control No. A201100759 & A201101035).

The cause of the accidents was not identified, but it is thought that water leaking inside the products generated a tracking phenomenon or other situation in the circuit boards or connectors, causing the products to ignite and leading to expansive damage defacing the surroundings.

2) Recurrence-prevention measures

To prevent further accidents, the company has today posted more information on its website and started sending notices directly to purchasers of the products to be recalled to let consumers know that it will inspect or repair the products free of charge.

2. Products to be recalled: product name, model, product number, quantity, serial number, manufacture period, appearance, and how to check such data

1) Product name and other data concerning the products to be recalled

Product name Model Product number Quantity Serial number Manufacture period
Dishwashers
Rinnai RKW-V45A RKW-V45A 203,089 04.12-000001-
07.10-061322
Dec. 2004-
Oct. 2007
RKW-V45A-SV 04.12-000007-
07.10-061317
RKW-V45A-GY 06.01-000001-
07.10-061167
PRKW-V45A 05.06-013532-
07.10-057458
PRKW-V45A-SV 05.06-013634-
07.08-050702
TKW-402A 07.07-003342-
07.10-010680
TKW-402A-SV 07.07-003337-
07.10-010592
Cleanup CWPR-45B 04.12.000018-
07.10-061321
CWPR-45BS 04.12-000019-
07.10-061299
Takara Standard TKW-V45A 05.03-001027-
07.08-045889
TKW-V45A-SV 05.03-001024-
07.08-046423
Rinnai RKW-458C RKW-458C 127,960 04.12-000001-
07.10-042521
Dec. 2004-
Oct. 2007
RKW-458C-SV 04.12-000007-
07.10-042535
RKW-458C-G 05.06-003134-
07.10-042533
RKW-458C(A) 07.06-000001-
07.09-000061
RKW-458C(A)-SV 07.06-000005-
07.09-000053
RKW-C401C RKW-C401C 1,606 07.01-000005-
07.10-001601
Jan. 2007-
Oct. 2007
RKW-C401C-SV 07.01-000001-
07.10-001608
RKW-C401CSA 07.07-001031-
07.10-001567
RKW-C401CSA-SV 07.07-001029-
07.10-001603
RKW-402A RKW-402A 10,721 07.03-000001-
07.10-010731
Mar. 2007-
Oct. 2007
RKW-402A-SV 07.03-000008-
07.10-010729
343,376

2) Appearance of the products to be recalled and how to check the data

  1. [i] Diagrams concerning model numbers of the products to be recalled and how to check the numbers

    Front view
    Note: The arrow (⇐) shows a sticker on which the model number and product number are indicated.

    • Model number: RKW-V45A
    • Model numbers: RKW−458C, C401C
    • Model number: RKW−402A
  2. [ii] Diagrams concerning how to check the manufacture period of the products to be recalled

    • Diagrams concerning how to check the manufacture period of the products to be recalled
    • Example of a nameplate

3. Actions by the company

The company will inspect or repair the products free of charge.

4. Notice by the company

Press release:
August 24, 2012
Website:
August 24, 2012
Notices sent directly to purchasers of the products:
August 24, 2012, onward
Start date of product acceptance:
August 24, 2012
Newspaper:
August 25, 2012
Start date of inspection or repair:
August 25, 2012

5. Alert to consumers

Anyone who has purchased any of the above products should immediately contact the company as below.

6. Contact

Telephone:
0120-202-388 (toll-free)
Service hours:
9:00 to 19:00 by September 2, 2012
9:00 to 17:00 from September 3, 2012, onward (except Saturdays, Sundays and holidays)
Website:
http://www.rinnai.co.jp/External Site Link

Release Date

August 24, 2012

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce and Distribution Policy Group

Related Information

Product Safety
 
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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