Ministry of Economy, Trade and Industry
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Announcement of Preliminary Estimate of Consumer Counseling Cases in FY 2012

Consumer counseling offices have been established at the Ministry of Economy, Trade and Industry (METI) and each METI regional bureau. The offices offer consumer counseling services on METI-related laws, materials and services, and provide relevant advice and information. METI hereby announces the number of consumer counseling cases accepted in FY 2012.

  1. In FY 2012, 8,470 consumer counseling cases were accepted, showing a large decrease of 14.3% from the previous fiscal year.

  2. There were 4,285 counseling cases related to the Act on Specified Commercial Transactions, accounting for 50.6% (about half) of all cases, but showing a decrease of 9.5% from the previous fiscal year.

    In addition, there were 1,016 counseling cases related to installment sales, accounting for 12.0% of all cases and showing a decrease of 10.3% from the previous fiscal year.

  3. METI will make efforts to take appropriate measures in cooperation with the Consumer Affairs Agency so that the counseling tendency will be properly considered in the administration for consumers, as well as continue to provide relevant advice and information appropriately and quickly in counseling.

  4. An outline of the counseling service, which contains an analysis of the total results and an introduction to counseling cases by category will be released on our website by around the end of July 2013.

Note: For details of the counseling cases, see Appendix.(PDF:400KB) PDF File (in Japanese)

Release Date

May 27, 2013

Division in Charge

Consumer Counseling Office, Commerce and Distribution Policy Group

 
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Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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