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Joint Press Release with the Consumer Affairs AgencyRecall of Laptop Computers Sold by Sony Corporation (Free Repair)

A serious product accident involving a laptop computer sold by Sony Corporation occurred, causing the product to ignite and burn its surroundings.

The Ministry of Economy, Trade and Industry (METI) was informed of the accident as a serious product accident and announced it on April 8, 2014, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in a product other than a gas or oil appliance.

The cause of the accident is under investigation, but it is thought that a defect in the battery pack in the product in question overheated, causing the product to ignite and burn its surroundings.

While examining possible courses of action to address the accident, Sony Corporation released a public request to stop using the products in question on its website on April 11, 2014, and in newspapers on April 16, 2014. In addition, on April 24, 2014, the company also publicized on its website that it would begin repair services for the products in question, free of charge.

METI would like to encourage consumers who have purchased the products subject to the recall to make use of the free repair service offered by the company in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A serious product accident involving a laptop computer sold by Sony Corporation* occurred, causing the product to ignite and burn its surroundings.

*Note: The product was imported by Sony EMCS Corporation.

This is the only serious product accident involving the product in question that has been reported to METI in accordance with Article 35 (1) of the Consumer Products Safety Act. No human injuries have occurred as a result of the accident.

In addition to this accident, three similar product accidents involving the products in question have occurred globally, according to the company.

An outline of this accident (Control no. A201400003) can be found on the following METI website for product safety information:
http://www.meti.go.jp/product_safety/ (in Japanese)

The cause of the accident is under investigation, but it is thought that a defect in the battery pack in the product in question overheated, causing the product to ignite and burn its surroundings.

2) Recurrence-prevention measures

1) Product name:

Personal computer, VAIO Fit 11A

Product numbers:
Those with standard retail specifications:
SVF11N19EJS
Models tailored to owners’ specification (owner-made models) or customized company model:
SVF11N1A1J
Standard company model:
SVF11N1BAJ

Note: Models of VAIO Fit 13A, 14A and 15A are excluded from this free repair service.

2) Outline of the products, appearance

Quantity:
3,619 units
Sales period:
From February 2014 to April 2014

Appearance of the product and model number verification

3. Actions by the company

Sony Corporation will repair the products in question free of charge (SONY will begin receiving the product subject to recall on April 24, 2014; repair work will start on May 19, 2014).

4. Notice by the company

Website: April 24 (Thurs.), 2014
Newspapers: April 25 (Fri.), 2014

5. Alert to consumers

Anyone who has purchased any of the above products should immediately contact the company as indicated below.

6. Contact

Contact counter for recall of VAIO Fit laptop computers:
Telephone: 0120-307-009; PHS-phone and cell-phone calls are also accepted.
Service hours:
From Mondays to Fridays: 9:00-18:00
Saturdays, Sundays and holidays: 9:00-17:00
Company’s website: http://www.sony.net/ external link

Release Date

April 24, 2014

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy

Related Information

Product Safety
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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