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Joint Press Release with the Consumer Affairs AgencyRecall of Laser Printers Manufactured by Fuji Xerox Co., Ltd. (Parts Replacement)

A serious product accident has occurred involving a laser printer manufactured by Fuji Xerox Co. Ltd. and sold under the "NEC brand", causing burnout of the product.

The Ministry of Economy, Trade and Industry (METI) received a serious product accident report for this accident and announced it on May 9, 2014, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in a product other than a gas or oil appliance.

To prevent further accidents, Fuji Xerox Co., Ltd. and NEC Corporation, on May 28, 2014, announced on their websites that NEC Corporation will replace the parts of the products to be recalled, including the same model as the product in question, free of charge.

METI would like to alert consumers who have purchased the products in question to make use of the parts replacement service offered by NEC Corporation in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A serious product accident involving a laser printer (NEC brand) manufactured by Fuji Xerox Co., Ltd. occurred, causing burnout of the product. The accident was reported to METI in accordance with Article 35 (1) of the Consumer Products Safety Act (Control No. A201400072).

The cause of the accident is under investigation, but it is thought that a manufacturing defect in a heat fuser which fuses toner images in the product caused the product to ignite.

No injuries have occurred as a result of the accident.

2) Measures to prevent recurrence

To prevent further accidents, the companies will announce on their websites on May 28 that NEC Corporation will replace the parts of the products subject to the recall, including the same model as the product in question, free of charge.

2. Products to be recalled: description of the products, product verification

1) Product name: Laser printers (NEC brand)

The number of models: 12
Number of units sold: 278,142

NEC Brands (12 models)
Model No. Period of shipment Serial No. (manufacturing No.) JAN code
PR-L2300 2000 - 2006 0600001R* - 6709999R* 4527977592803
N1153-L2300 2001 - 2004 1100001R* - 4Z09999R* None
PR-L2300N 2000 - 2004 0Y00001R* - 4409999R* 4527977977938
PR-L2100 2000 - 2004 0600001R* - 4109999R* 4527977592803
N1153-L2100 2001 - 2005 1100001R* - 5209999R* None
PR-L210S 2000 - 2004 0600001R* - 4209999R* 4527977592827
PR-L2150 2001 - 2007 1X00001R* - 6900067R* 4546705342411
PR-L2350 2001 - 2005 1X00001R* - 5209999R* 4546705342404
PR-L2350N 2001 - 2004 1X00001R* - 4909999R* 4546705342398
PR-L2360 2003 - 2007 3600001R* - 6900201R* 4547394407887
PR-L2360N 2003 - 2007 3600001R* - 6900271R* 4547394407870
PR-L2130 2003 - 2011 3500001R* - 6900085R* 4547394407894

Notes:
1: The second digit from the left of the serial number can be any of the following 12 characters: 1, 2, 3, 4, 5, 6, 7, 8, 9, X, Y, and Z (in that order).
2: An asterisk (*) at the end of the serial number indicates an arbitrary letter.

Description of the products in question and verification

Verify the model number and the serial number of your printer before confirming the part number of the fuser assembly.

[i] Product name/model number/serial number, and verification

Check the name of the product indicated in the upper section of the operation panel.

Check the model number and the serial number indicated on the product specification nameplate on the back of the device.

[ii] Verification of the part number of the fuser assembly

Open the front and top covers and check the front left of the fuser assembly to read the part number of the fuser assembly, consisting of numerals and letters marked in white.

3. Actions by the company

NEC Corporation will provide a parts replacement service for the products in question free of charge.

4. Notice by the companies

Website: May 28 (Wed.), 2014
Notice requesting retailers to cooperate with the product recall: May 28 (Wed.), 2014

5. Alert to consumers

Anyone who has purchased any of the products above should immediately contact the company as below (contact counter will open on May 28, 2014).

6. Contact

Contact counter:
NEC contact counter for the recall of laser printers
Telephone (toll free): 0120-657-571 (you can also call from a cell phone or PHS telephone)
Fax: 0120-088-272
Email address: mw2130@star.fielding.nec.co.jp

Reception hours:
From 9:00 to 17:00, every day excluding Saturdays, Sundays, and the company’s holidays

Companies’ websites:
NEC Corporation: http://jpn.nec.com/news/info.htmlExternal Site Link (in Japanese)
Fuji Xerox Co., Ltd.: http://www.fujixerox.co.jp/company/news/notice/External Site Link (in Japanese)

Release Date

May 28, 2014

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce and Distribution Policy Group

Related Information

Product Safety
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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