Ministry of Economy, Trade and Industry
Font Size Change
S
M
L

Joint Press Release with the Consumer Affairs AgencyRecall of Extension Cords Imported by Seria Co., Ltd.,(Recall of the Products and Refund)

A serious product accident occurred involving an extension cord imported by Seria Co., Ltd., causing the product to ignite and to burn its surroundings and slightly injuring a user.
The Ministry of Economy, Trade and Industry (METI) received a report of the incident and announced it as a serious product accident on June 16, 2015, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to accidents of unclear origin in products.
Based on subsequent investigations of the cause of the accident, on September 24, 2015, Seria Co., Ltd. announced on its website and in newspapers that it will recall the products in question, including the same model as the product above, and provide refunds.
METI would like to alert consumers who have purchased the product in question so that they may make use of the recall and refund services offered by the importer.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A serious product accident involving an extension cord imported by Seria Co., Ltd. occurred, causing the product to ignite and to burn its surroundings and slightly injuring a user. The accident was reported to METI in accordance with Article 35 (1) of the Consumer Product Safety Act (Control No. A201500171).
The cause of the accident is under investigation, but it is presumed that a manufacturing defect caused the extension cord to be damaged during use, resulting in short circuit and ignition.
In addition, nine accidents were reported to the National Institute of Technology and Evaluation (NITE) as product accidents that do not fall under Article 35 (1) of the Consumer Product Safety Act.

2) Recurrence-prevention measures

To prevent further accidents, on September 24, 2015, the company announced on its website and in newspapers, as well as putting posters up in retail outlets, that it will recall the products in question and provide refunds.

2. Products to be recalled: description of the products, appearance of the products, and how to identify the products

1) Description of the products in question

Name, length, color, number of outlets, period of sale, and quantity of the products in question

Product name Length/color Number of outlets Period of sale Quantity
Extension cord 1.5 m/white 1 From November 2010 to December 2013 2,439,695
1.5 m/black
1 m/white
20 cm/white
1 m/white 3

2) Appearance of the products and how to identify the products

Appearance of the products

(1) Single-outlet type
(2) Triple-outlet type

*Note: The other outlet is on the back of the plug receptacle.

How to identify the products

3. Actions by the company

The company will offer recall and refund services for the products in question.

4. Notice by the company

Posted to website: September 24 (Thu.), 2015
Announcement in newspapers: September 24 (Thu.), 2015
Announcement in retail outlet : September 24 (Thu.), 2015

5. Alert to consumers

Anyone who has purchased any of the above products should immediately suspend the use of the products and bring them to the company’s nearest retail outlet or contact the company using the information listed below.
(The information hotline has been open since September 24, 2015.)

6. Inquiries about recalled products

(Contact Counter)
Seria Co., Ltd. contact counter for the recall of extension cords
Telephone hotline dedicated to the recall (toll free): 0120-284-321 (Calls may also be made from a cell phone or PHS telephone.)
(Service hours)
9:00 to 18:00 (every day excluding Sundays)
*Note: In September 2015, the counter will be open every day including Sundays.
(The company’s website)
http://www.seria-group.com/info/20150924.html External Site Link (in Japanese)

Release date

September 24, 2015

Division in charge

Product Accident Information and Analysis Office,
Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Product Safety
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.