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Joint Press Release with the Consumer Affairs AgencyRecall of Battery Packs Installed in Laptop Computers Imported by Toshiba Corporation (Product Replacement)

Serious product accidents occurred involving battery packs for laptop computers imported by Toshiba Corporation, causing the products to ignite and to burn their surroundings.

The Ministry of Economy, Trade and Industry (METI) received reports of serious product incidents and announced them as accidents in which the products were suspected to be the cause on October 27, 2015, in accordance with Article 35 (1) of the Consumer Product Safety Act.

To prevent further accidents, on January 28, 2016, Toshiba Corporation issued a request on its website that the battery packs in question be removed from any laptop computers and announced that it will replace these battery packs free of charge.

METI would like to alert consumers who have purchased these products so that they may make use of the replacement service offered by the company in order to prevent any further accidents.

1. Nature of the accidents and recurrence-prevention measures

(1) Nature of the accidents

Two serious product accidents occurred involving battery packs for laptop computers imported by Toshiba Corporation, causing the products to ignite and to burn their surroundings. The accidents were reported to METI in accordance with Article 35 (1) of the Consumer Products Safety Act (Control Nos. A201500378 and A201500450, and were announced as “accidents involving laptop computers”).

The cause of the accidents is under investigation, but it is thought that a manufacturing defect in the battery packs caused the battery cells to overheat, igniting the products.

No injuries occurred as a result of the two accidents.

2) Recurrence-prevention measures

The company announced on its website on January 28, 2016 and in newspapers on January 29, 2016 that it will replace the battery packs in question free of charge in order to prevent further accidents.

2. Products to be recalled: description of the products, product identification method

1) Product name: Battery pack for laptop computers

Battery packs manufactured from June 2011 to June 2014 that were used in certain laptop computers or as optional battery packs sold by Toshiba Corporation

Description of the products in question

Number of models: 11
Quantity: 95,811 batteries
Dates of manufacture: from June 2011 to June 2014

(2) Identification method for the products in question

To identify whether the battery pack used in your laptop computer is one of the battery packs in question, check the points described in items (i) and (ii) and then visit the website of the company or contact the company.
(i) Model number and manufacturing number of your laptop computer
(ii) Part number and serial number of the battery pack

(i) Checking the model number and manufacturing number of a laptop computer

Check the model number and manufacturing number on the label on the bottom side of the laptop computer.

(ii) Checking the part number and serial number of a battery pack

  • Turn off your laptop computer and remove the battery pack from it.
  • See the following examples of the locations where labels are placed and check the part number and serial number of the battery pack.
  • In some cases, the part number and serial number of the battery pack are displayed together on the same label, and in other cases, they are individually displayed on two different labels.

Locations where labels are placed

Check the part number, which begins with G71C, and the serial number, which begins with one or two letters and ends with three letters, on the label or labels on the battery pack.

Examples of labels

  • Cases where both numbers are displayed on one label
  • Cases where the numbers are individually displayed on two different labels

3. Actions by the company

The company will provide free replacement and recall services for anyone who has purchased any of the battery packs in question.

4. Notice by the company

Posted to website: January 28 (Thu.), 2016
Requesting that retailers cooperate in the product recall: January 28 (Thu.), 2016, onward
Announcement in newspapers: January 29 (Fri.), 2016

5. Alert to consumers

Anyone who has purchased any of the above products should remove the battery pack from the laptop computer and contact the company using the information listed below.
(The contact hotline has been available since January 28, 2016.)

6. Inquiries about products being recalled

Contact hotline
Toshiba Corporation contact hotline for the replacement of “dynabook” battery packs
Telephone (toll free): 0120-444-842 (PHS-phone and cell-phone calls are also accepted.)
Operating hours
From January 28 to February 27, 2016: 9:00 to 21:00 (every day including Saturdays, Sundays, and national holidays)
From February 28, 2016, onward: 9:00 to 17:00 (week days excluding national holidays and business holidays)
The company’s dedicated website for the recall
https://batterycheck.toshiba.com/BatteryUpdate/InformationJapan?region=TJPN&country=JP&lang=jaExternal Site Link (in Japanese)
https://batterycheck.toshiba.com/External Site Link (in English)
*Note: The replacement service is also accessible on the website above.

Release date

January 28, 2016

Division in charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Product Safety
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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