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Joint Press Release with the Consumer Affairs AgencyRecall of Battery Cartridges for Rechargeable Vacuum Cleaners Imported by Iris Ohyama, Inc. (Product Replacement)

Serious product accidents involving rechargeable vacuum cleaners imported by Iris Ohyama, Inc. occurred, causing the products to ignite.

The Ministry of Economy, Trade and Industry (METI) received reports of the incidents and announced them as serious product accidents on September 25, 2015, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to product accidents of unclear origin.

Based on subsequent investigations of the cause of the accidents, and to prevent further accidents, on February 8, 2016, Iris Ohyama, Inc. announced on its website that it will replace battery cartridges for the products in question free of charge.

METI would like to alert consumers who have purchased the battery cartridges for the products in question so that they may make use of the replacement service offered by the importer.

1. Nature of the accidents and recurrence-prevention measures

1) Nature of the accidents

Two serious product accidents involving rechargeable vacuum cleaners imported by Iris Ohyama, Inc. occurred, causing the products to ignite.
The accidents were reported to METI in accordance with Article 35 (1) of the Consumer Product Safety Act (Control Nos. A201500281 and A201500395).

The cause of the accidents is under investigation, but it is thought that the PCBs in the battery cartridges in the products in question overheated due to a manufacturing defect in the PCBs, causing the products to smoke and ignite.

In addition, an accident was reported to the National Institute of Technology and Evaluation (NITE) as a product accident that does not fall under Article 35 (1) of the Consumer Product Safety Act.

No injuries have occurred as a result of the accidents.

2) Recurrence-prevention measures

To prevent further accidents, the company(Iris Ohyama,Inc.) announced on its website on February 8, 2016 that it will replace the battery cartridges in question free of charge.

2. Products to be recalled: description of the products, appearance of the products, and how to identify the products

1) Product name: Battery cartridge for rechargeable vacuum cleaner

Battery cartridges sold from November 2013 to September 2015 that were sold with rechargeable vacuum cleaners or as optional batteries separately sold by Iris Ohyama, Inc.

Product Name, model number, period of import and sale, and quantity of vacuum cleaners using the battery cartridges in question and of separately sold batteries
Product name Model number JAN code Period of import and sale Quantity
Rechargeable Upright Vacuum Cleaner (battery cartridge used in vacuum cleaner) IC-S7L-A 4905009264896 From November 2013 to September 2015 27,767
IC-S7L-D 4905009503230
IC-S7L-G 4905009503223
IC-S7L-N 4905009505784
IC-S7L-P 4905009264889
IC-S7L-R 4905009505791
IC-S7L-S 4905009176359
KIC-S7L-A 4905009264872
KIC-S7L-P 4905009264865
KIC-S7L-S 4905009998142
IC-S7LK-A 4967576129084
IC-S7LK-P 4967576129077
IC-S7LK-S 4967576129060
Battery for vacuum cleaner (sold separately) CBL1420 4905009241781 117
Total 27,884

2) How to identify the products in question

((1) Checking the rechargeable upright vacuum cleaner)

Check the model number indicated on the rating sticker affixed to the back of the handle on the body of the rechargeable upright vacuum cleaner.

((2) Checking the battery for a vacuum cleaner (sold separately))

Check the model number indicated on the box in which the separately sold battery for a vacuum cleaner was packaged.

(Checking the battery cartridge or battery in question)

If the model number described in (1) or (2) above is included in the above table-2, check the outward-facing surface of the battery cartridge.

3. Actions by the company

The company will provide replacement and recall services free of charge, for anyone who has purchased any of the battery cartridges in question.

4. Notice by the company

Posted to website: February 8 (Mon.), 2016
Announcement in retail outlets: February 8 (Mon.), 2016, onward

5. Alert to consumers

Anyone who has purchased any of the above products should remove the battery cartridge from the body of the rechargeable vacuum cleaner and contact the company using the information listed below.
(The contact hotline has been available since February 8, 2016.)

6. Inquiries about products being recalled

Contact hotline

Iris Call (Iris Ohyama, Inc. contact hotline), exclusively for the replacement of battery cartridges for rechargeable upright vacuum cleaners
Telephone (toll free): 0800-111-7575 (PHS-phone and cell-phone calls are also accepted.)

Operating hours

Monday to Friday: From 9:00 to 17:00
Saturdays, Sundays, and holidays: From 9:00 to 12:00 / from 13:00 to 17:00
*Note: The contact hotline is available every day excluding the year-end and New Year holidays, summer holidays, and company holidays arising due to the circumstances of the company.

The company’s website

http://www.irisohyama.co.jp/safetyinfo/stickcleaner.html External Site Link(in Japanese)

Release date

February 8, 2016

Division in charge

Product Accident Information and Analysis Office,
Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Product Safety
Ministry of Economy, Trade and Industry
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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