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Results of Damage Caused by the Earthquakes that Occurred in Kumamoto Prefecture and METI’s Response (as of 6:00 am, Monday, April 25)

The Ministry of Economy, Trade and Industry (METI) hereby announces the results of damage caused by the earthquakes and METI’s response in the areas where METI is in charge.

Announcement to SMEs, small enterprises and individual business operators

Business counseling counters have been opened and counselors are providing telephone and face-to-face interviews free of charge with no limitation on number of times. They have already received 1,300 or more cases. They are also flexible in addressing business operators’ requests to change loan repayment terms and other issues. Please feel free to ask about financing, resumption of business, employees and any other problems.

  • Counseling counter of Kumamoto Yorozu Support Center: Telephone: 096-286-3355 (9:00–17:00)
  • List of counseling counters at Japan Finance Corporation (JFC), Shoko Chukin Bank, Japan Federation of Credit Guarantee Corporations (JFG), chambers of commerce and industry, and business associations in Kumamoto and Oita Prefectures (in Japanese):
    http// link

Convenience stores and supermarkets

99% of all the convenience stores and 86% of all the supermarkets are operating in Kumamoto Prefecture
Information on operating food retail stores such as supermarkets, convenience stores and drug stores, is accessible on the following website (in Japanese):

City gas

Outage: About 68,000 households around Kumamoto City
Gas supply was recovered to 30% of the total outage, a faster pace than the initial expectation. Recovery is planned to be completed to 60% by the end of April, with total recovery by May 8.

In response to requests from municipalities and other entities, Saibugasu Co., Ltd. is sequentially providing 20,000 portable gas stoves to customers.

Gas stations (service stations or SS)

91% of the total stations operating in Kumamoto Prefecture
Gas stations are also operating in Mashiki Town (7 stations), Minamiaso Village (5) and Takamori Town (5).

Information on operating gas stations (by municipality) is accessible on the following website (in Japanese):


The outage was resolved completely.

Release date

April 25, 2016

Division in charge

Public Relations Office, Minister's Secretariat

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.