METI
Font Size Change
S
M
L
Easy Web Browsing tool

Joint Press Release with the Consumer Affairs Agency Recall of Elastic Tube Exercise Equipment Imported by Cross Work Co., Ltd. (Product Recall)

A product accident occurred concerning an item of elastic tube exercise equipment imported by Cross Work Co., Ltd., causing a tube of the product in use to detach and hit a person near the product, causing injury to the person’s left eye.

The Ministry of Economy, Trade and Industry (METI) was informed of the accident as a serious product accident and announced it on May 10, 2016, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in a product other than a gas or oil appliance.

The cause of the accident is under investigation. To prevent further accidents, the company will start a product recall for the product model. METI would like to encourage consumers who have purchased the products subject to the recall to respond to the product recall from the company in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

  1. Nature of the accident
    • A product accident occurred concerning an item of elastic tube exercise equipment imported by Cross Work Co., Ltd., causing a tube of the product in use to detach and hit a person near the product, causing injury to the person’s left eye.
    • One serious-accident report subject to Article 35 (1) of the Act has been submitted (Control No.: A201600049).
    • The cause of the accident is under investigation, but the company suspects a defective design of load-adjustable buckles of the tube part.
  2. Recurrence-prevention measures
    • To prevent further accidents, on July 8, 2016, Cross Work Co., Ltd. will make an official announcement on its website to start the recall of the product models in question.

2. Products to be recalled (outline, appearance and other information)

  1. Product name: Tube expander (model number: 83320)
  2. Products to be recalled and appearance
    • Quantity: 600
    • Sales period: August 2014 to April 2016

Appearance of the product in question

3. Actions by the company

The company will offer a production recall.

4. Notice by the company

Telephone, e-mail and direct mail to known consumers: Monday, June 20, 2016, onward
Website: Friday, July 8, 2016

5. Alert to consumers

Anyone who has purchased the above product should immediately contact the company as indicated below.

6. Contact

Contact counter

Cross Work Co., Ltd.
Telephone: 072-276-4035
Service hours: 9:00 a.m.to 5:00 p.m., on business days (Mondays to Fridays)
Website: http://crosswork.the-buyer.jpexternal link

Release date

July 8, 2016

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.