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Joint Press Release with the Consumer Affairs Agency Recall of Water Dispensers Imported by Water Direct Corporation and Sold by Premium Water Inc. (Replacement of Component)

A serious product accident has occurred with a water dispenser imported by Water Direct Corporation and sold by Premium Water Inc. The child-lock on the product malfunctioned, allowing hot water to pour out when a one-year-old child moved the lever, causing the child to suffer burns.

The Ministry of Economy, Trade and Industry (METI) was informed of this accident as a serious product accident, and the Consumer Affairs Agency announced it on July 28, 2015, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in a product other than a gas or oil appliance.

Premium Water Inc. has been encouraging consumers who have purchased the products subject to the recall to be careful. Additionally, to prevent further accidents, the company today made an official announcement on its website that it will start replacing the button apparatus for the child-lock (child-lock button) on relevant models including the product model in question, free of charge.

METI would like to encourage consumers who have purchased the products subject to the recall to receive a replacement component from the company in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A serious product accident has occurred in a water dispenser imported by Water Direct Corporation and sold by Premium Water Inc. The child-lock on the product malfunctioned, allowing hot water to pour out when a one-year-old child moved the lever, causing the child to suffer burns.

One serious accident report subject to Article 35 (1) of the Act has been submitted (Control No.: A201500276).

The cause of the accident is thought to be that, due to a defect in the structure of the product, the cover of the button used to release the child-lock (child-lock button) interfered with the cover of the hot-water faucet, causing the child-lock button to be unable to return to the locked position after being pushed, allowing hot water to pour out when the child touched the hot-water lever, causing the child to suffer burns.

In addition, another product accident not covered by Article 35 (1) of the Act was reported to the National Institute of Technology and Evaluation (NITE).

2) Recurrence-prevention measures

To prevent further accidents, on September 6, 2016, Premium Water Inc. officially announced on its website that it would start replacing the component and, on the same date, the company began sending direct mail including a new, inspected child-lock button to known consumers and asking them to replace the component.

2. Products to be recalled: description of the products, appearance, and verification method

1) Description of the product

Name of products to be recalled, model number, manufacturing period and quantity
Product name Model number Serial number
(last nine digits)
Manufacturing period Quantity
Water dispenser WFD-1050
WFD-1070
110900001-131200452 September 2011 to December 2013 27,137

2) Verification method

Appearance


Model numbers: WFD-1050 and WFD-1070

Verification method

1) Model number and manufacturing number

Please check the nameplate on the back of the product for the model number and manufacturing number.

Products with one of the manufacturing numbers shown above and a model number with the last nine digits between 110900001 and 131200452 (inclusive) are those to be recalled.

2) Child-lock button

Please check the child-lock button attached to the cover of the hot-water faucet of the product body to determine whether your product has already been inspected or not.

A child-lock button that has not been inspected

A child-lock button that has already been inspected

3. Actions by the company

Premium Water Inc. will provide consumers who have purchased the products subject to the recall with a new, pre-inspected child-lock button free of charge.

4. Notice by the company

Website: Tuesday, September 6, 2016
Direct mail to known consumers: September 6, 2016, onward

5. Alert to consumers

Anyone who has purchased any of the above products should immediately replace the defective child-lock button with a new, pre-inspected one according to the guidelines for replacing a child-lock button included in the direct mail.

Please feel free to contact the company below if you have any questions.

6. Contact

Contact counter
Premium Water customer center
Telephone: 0120-937-032 (toll free)
Cell-phone and PHS calls: 0570-020-330
E-mail: cs@premium-water.netmaillink
Service hours
From 10:00 to 18:00, except year-end and New-Year
Company website
https://premium-water.netexternal link

Release date

September 6, 2016

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.