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Joint Press Release with the Consumer Affairs Agency Recall of Battery Chargers with a Built-In Lithium Battery Imported by Hac, Co., Ltd. (Recall of Products and Refund)

Product accidents occurred in battery chargers with a built-in lithium battery imported by Hac, Co., Ltd., causing the products to ignite.

The Ministry of Economy, Trade and Industry (METI) was informed of the accidents as serious product accidents and the Consumer Affairs Agency announced it on November 8, 2016, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to accidents of unclear origin in products other than a gas or oil appliances.

To prevent further accidents, the company, on November 18, 2016, made an official announcement on its website to start the recall and refund of applicable products.

METI would like to encourage consumers who have purchased the products subject to the recall to return them and receive a refund from the company in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

Product accidents occurred in battery chargers with a built-in lithium battery imported by Hac, Co., Ltd., causing the products to ignite. The cause of the accidents is under investigation.

Three serious-accident reports subject to Article 35 (1) of the Act have been submitted (Control Nos.: A201600431, A201600432 and A201600433).

In addition, four other product accidents not covered by Article 35 (1) of the Act were reported to the National Institute of Technology and Evaluation (NITE). No injuries occurred in these cases.

2) Recurrence-prevention measures

To prevent further accidents, the company, on November 18, 2016, made an official announcement on its website to start the recall and refund of applicable products.

2. Products to be recalled: outline of the products, appearance, and other information

1) Outline of the products

  • Product name: Battery charger with a built-in lithium battery
  • Trade name, model number, color, sales period and quantity of the products to be recalled
Trade name Model number Color Sales period Quantity
Giga Bank 10,000mAh HAC1078 White August 20 to September 2016 1,400
Power Bank 10,400mAh HAC1182 White August 29 to September 2016 1,800
Black
Pink
Blue

2) Appearance of the products in question


Giga Bank 10,000mAh (HAC1078)


Power Bank 10,400mAh (HAC1182)

3. Actions by the company

The company will provide the service of recall of products in question and refund.

4. Notice by the company

Posting notices to users at shops: November 4 (Fri.), 2016, onward
Website: November 18 (Fri.), 2016

5. Alert to consumers

Anyone who has purchased any of the above products should immediately stop using it and contact the company as indicated below as soon as possible.

6. Contact

  • Contact counter:
    • Mobile Battery Recall Division, Hac, Co., Ltd.
    • Exclusive line for the recall: 0120-976-089 (toll free)
    • Service hours: 9:30 to 17:00 on weekdays, except Saturdays, Sundays and national holidays
  • Company’s website:

Release date

November 18, 2016

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.