METI
Font Size Change
S
M
L
Easy Web Browsing tool

Joint Press Release with the Consumer Affairs Agency Recall of Aquarium Water Chillers Sold by Gex. Co., Ltd. (Free Product Replacement)

Product accidents occurred in aquarium water chillers imported by Five Plan Co., Ltd. (currently Gex International Co., Ltd.) (corporate number: 1122001006459), and sold by Gex Co., Ltd. (corporate number: 1122001003035), causing the products and their surroundings to ignite.

The Ministry of Economy, Trade and Industry (METI) was informed of these accidents as serious product accidents and the Consumer Affairs Agency announced them on June 28, 2016, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in product.

To prevent further accidents, Gex. Co., Ltd. today made an official announcement on its website to start the replacement of products subject to the recall free of charge, including the same product models.

METI would like to encourage consumers who have purchased the products subject to the recall to receive the replacement service from the company in order to prevent any further accidents.

1. Nature of the accident and recurrence-prevention measures

1. Nature of the accident and recurrence-prevention measures

Product accidents occurred in aquarium water chillers imported by Five Plan Co., Ltd. (currently Gex International Co., Ltd.), and sold by Gex Co., Ltd., causing the products and their surroundings to ignite.

Reports on three serious accidents subject to Article 35 (1) of the Act have been submitted.
(Control No.: A201200217, A201400334 and A201600150).

Among the accidents, the cause of the accident with the control number of A201600150 is thought to be that a screwed section at the terminal connecting the internal wiring to the power-source substrate became loose, caused contact failure, and made the product anomalously overheat, causing the product to ignite.

Moreover, the cause of the accidents with the control numbers of A201200217 and A201400334 is thought to be that in both cases a terminal section on the power-source substrate caused the products to ignite, but details of the cause of these accidents were not confirmed due to the heavy burnout. Therefore, it was decided to finish the investigation.

No injuries occurred in these cases.

2) Recurrence-prevention measures

To prevent further accidents, on February 7, 2017, Gex Co., Ltd. will provide related information on its website to provide replacement of the products subject to the recall free of charge.

2. Products to be recalled: outline of the products, appearance, and product verification method

1) Outline of the products

Product name: Aquarium water chiller

Trade name, model number, sales period and quantity of the products to be recalled
Trade name Model number Sales period Quantity
Aquarium water chiller GXC-100 From April 2003 to July 2010 31,622
GXC-200
GXC-400
GXC-101x
GXC-201x
GXC-401x

2) Appearance of the products, and product verification method

Please confirm the model number described on the front section of your product.

3. Actions by the company

 The company will provide replacement of the products to be recalled free of charge.

4. Notice by the company

 Website: Tuesday, February 7, 2017
Requesting cooperation from retailers: Tuesday, February 7, 2017, onward

5. Alert to consumers

 Anyone who has purchased any of the above products should contact the company as indicated below.
(contact counter will open on February 7, 2017.)

6. Contact

Contact number
Gex, Co., Ltd. Recall Reception
Exclusive line : 0120-746-004 (toll free)
Service hours
From 10:00 to 16:00, except Saturdays, Sundays, holidays, year-end and New-Year, and non-business days
Companies’ websites
Website : GEX corporation (in Japanese)external link
Note: Recall will be also accepted on the website above for 24 hours.

Release date

February 7, 2017

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.