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  • March 2017
  • Recall of Hot-Water-Circulation Ventilator-Dryer-Heater Apparatuses for Bathrooms Manufactured by Noritz Corporation and Harman Co., Ltd. (Free Product Inspection and Parts Replacement)

Recall of Hot-Water-Circulation Ventilator-Dryer-Heater Apparatuses for Bathrooms Manufactured by Noritz Corporation and Harman Co., Ltd. (Free Product Inspection and Parts Replacement)

Product accidents occurred in hot-water-circulation ventilator-dryer-heater apparatuses for bathrooms manufactured by Noritz Corporation (corporate number: 6140001010383) and Harman Co., Ltd. (corporate number: 5120001099668), causing the products and their surroundings to ignite.

The Ministry of Economy, Trade and Industry (METI) was informed of these accidents as serious product accidents and made an announcement on February 3, 2017, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to an accident of unclear origin in a product other than a gas or oil appliance.

To prevent further accidents, Noritz Corporation and Harman Co., Ltd. today made an official announcement on their websites to start the free of charge replacement of products subject to the recall including the same product models.

METI would like to encourage consumers who have purchased any of the indicated products to contact the retail outlet or contact counter of the companies from which the products were purchased.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

Product accidents occurred in hot-water-circulation ventilator-dryer-heater apparatuses for bathrooms manufactured by Noritz Corporation and Harman Co., Ltd., causing the products and their surroundings to ignite.

Three serious accidents report subject to Article 35 (1) of the Act have been submitted.
(Control Nos.: A201500187, A201600527 and A201600634).

The investigation results of the accidents with control numbers A201600527 and A201600634 concerning the products manufactured by the companies showed that the cause of these accidents is thought to be that a flaw in the design of the apparatuses may cause the internal terminal of the fan motor for circulating warm air to overheat, causing the apparatuses in use to ignite in very rare cases. As for the accident with control number A201500187, the investigation results showed that the cause thereof is the same as that for A201600527 and A201600634.

METI investigated the accident with control number A201500187 and found that foreign matter containing chlorine might have entered the wiring connection part of the heater’s fan motor of the product in question, causing tracking to occur between terminals and causing the product to ignite. However, the cause of such foreign matter to enter the wiring connection part is still unknown. Therefore, the cause of the accident was not confirmed and it is unclear whether the accident was caused due to the product. Moreover, as for the accidents with control numbers A201600527 and A201600634, the investigations are still continuing. No injuries occurred in these cases.

2) Recurrence-prevention measures

To prevent further accidents, the companies will provide related information on their websites on March 16, 2017, and in newspapers on March 17, 2017, in order to provide free of charge repair and parts replacement for the products subject to the recall.

2. Products to be recalled: outline of the products, appearance, and product verification method

1) Outline of the products

Product name: Hot-water-circulation ventilator-dryer-heater apparatus for bathrooms

Brand, model number, sales period and quantity

Ceiling installation type
Brand Model number, product code, etc. Manufacturing period Quantity
Noritz Corporation
(OEM relationship with Harman Co., Ltd.)
RCA-348M, RCA-347M, RCA-346M, RCA-335M, RCA-339M, RCA-345M September 2004 to December 2007 2,626
Harman Co., Ltd. FD2810F1, FD2810F1M, FD2810F2S, FD2810J2, FD2810J2M, FD2810J3, FD2810J3M, FD2814F1M, FD2814J2M, FD2814J3M, FD2814J3M (UR), FD3510F1M, FD3510J3M, FD3514F1M, FD3514J3M September 2003 to December 2007 3,647
Tokyo Gas Corporation Ltd. (OEM relationship with Harman Co., Ltd.) BBD-3303BCS, BBD-3303BCSK, BBD-3304ACSK-J2, BBD-3304ACSK-J3, BBD-3304ACSKJ3M, BBD-3304ACSK-M, BBD-3305ACSKJ2M, BBD-3306ACSKJ2M, BBD-3306ACSKJ3M, BBD-3306ACSK-M, BBD-3306ACS-M, BBD-3806ACSK-S, BBD-4105ACSKJ3M, BBD-4105ACSK-M, BBD-4106ACSKJ3M, BBD-4106ACSK-M    September 2003 to December 2007 50,616
    Subtotal 56,889
Wall installation type
Brand Model number, etc. Manufacturing period Quantity
Noritz Corporation RCA-843M (BDV-S3500WK) September 1997 to September 1999 14,260
Tokyo Gas Corporation Ltd. (OEM relationship with Noritz Corporation) FBD-35KWE 9,503
NR-A3508U-B
Osaka Gas Co., Ltd. (OEM relationship with Noritz Corporation) 36-558 14,104
Subtotal 37,867
  Total 94,756

2. Appearance of the products, and verification method

Please confirm the brand mark, product code and model number of your remote control device.

Ceiling installation type

[i] Harman/Noritz brand

[ii] Tokyo Gas brand

Wall installation type

[i] Noritz/Harman brand

[ii] Tokyo Gas brand

[iii] Osaka Gas brand

3. Actions by the company

The companies will provide free of charge inspection and parts replacement of the products to be recalled.

4. Notice by the companies

Website: Thursday, March 16, 2017
Newspapers: Friday, March 17, 2017
The companies will send mail or other notice directly to the purchasers of the products in question.

5. Alert to consumers

Anyone who has purchased any of the above products should contact the companies as indicated below.
(Contact counter will open on March 16, 2017.)

6. Contact

Contact counter [i]

Contact counter for inspection of hot-water-circulation ventilator-dryer-heater apparatuses for bathrooms, Noritz Corporation
Exclusive line for the recall: 0120-877-026 (toll free)
Contact counter for inspection of hot-water-circulation ventilator-dryer-heater apparatuses for bathrooms, Harman Co., Ltd.
Exclusive line for the recall: 0120-818-092 (toll free)
Service hours: 9:00 to 18:00, including Saturdays, Sundays and holidays
Companies’ websites exclusively for the recall

Note: Recall will also be accepted on the websites above.

Contact counter [ii]

Tokyo Gas Corporation Ltd.
Telephone: 0120-331-226 (toll free)
IP phone: 03-6735-8058
Service hours:Until Sunday, April 9, 2017: 9:00 a.m. to 7:00 p.m., including Saturdays, Sundays and holidays
From Monday, April 10, 2017: 9:00 a.m. to 7:00 p.m., excluding Sundays, holidays, and year-end and New-Year

Contact counter [iii]

Osaka Gas Co., Ltd.
Contact counter for the recall of hot-water-circulation ventilator-dryer-heater apparatuses for bathrooms, Osaka Gas Co., Ltd.
Telephone: 0120-030-616 (toll free)
Service hours: 24 hours

Release date

March 16, 2017

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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