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Recall of Water Dispensers Imported by Suisosum Co., Ltd. (Free Product Replacement)

A product accident occurred in a water dispenser imported by Suisosum Co. Ltd. (corporate number: 9300001008012), causing the product to ignite.

The Ministry of Economy, Trade and Industry (METI) was informed of the accident as a serious product accident and the Consumer Affairs Agency publicly announced the accident on January 11, 2017, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to accidents of unclear origin in a product other than a gas or oil appliance.

To prevent further accidents, Suisosum Co., Ltd. today made an official announcement on its website that it will begin replacing products subject to the recall, free of charge.

METI would like to encourage consumers who have purchased any of the products subject to the recall to stop using them and to contact the product retailer, leasing outlet or the company above.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A product accident occurred in a water dispenser imported by Suisosum Co. Ltd, causing the product to ignite.

One serious accident report subject to Article 35 (1) of the Act has been submitted (Control No.: A201600569).

The cause of the accidents is under investigation by METI, but it is thought that a defective control substrate of the product transferred excess current to the parts on the substrate and overheated them, causing tracking to occur between terminals and causing the product to ignite.

In addition, five other product accidents not covered by Article 35 (1) of the Act were reported to the National Institute of Technology and Evaluation (NITE).
No injuries occurred in these cases.

2) Recurrence-prevention measures

To prevent further accidents, on March 17, 2017, Suisosum Co., Ltd. will provide related information on its website to provide replacements of the products subject to the recall, free of charge.

2. Products to be recalled: outline of the products, appearance, and product verification method

1) Outline of the products

Produce name: Water dispenser
Trade name, model number, sales period and quantity of the products to be recalled

Trade name Model number Sales period quantity
Hydrogen-rich-water dispenser WP-1000S July 2012 - March 2016 285

2) Appearance of the products, and product verification method

Please see the sticker on the back of the product to check the model number.

3. Actions by the company

The company will provide replacements of the products to be recalled free of charge.

4. Notice by the company

Website: Friday, March 17, 2017
Requesting cooperation from retailers, etc.: from Friday, March 17, 2017, onward

5. Alert to consumers

 METI would like to encourage consumers who have purchased any of the above products to stop using them and contact the product retailer, leasing outlet or the company above.
(Contact counter will open on March 17, 2017.)

6. Contact

Contact counter
Suisosum Co., Ltd.
Telephone: 0952-20-0155
Service hours
From 10:00 to 17:00; Mondays to Fridays, excluding national holidays
Company’s website exclusively for the recall
Suisosum Web site (in Japanese)external link

Release date

March 17, 2017

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related Information

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.