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Recall of Storage Furniture (Microwave Cabinet) Imported by Nitori Holdings Co., Ltd. (Free Product Parts Replacement)

A product accident occurred with storage furniture(microwave cabinet)imported by Nitori Holdings Co., Ltd. (corporate number: 3430001044958). Specifically, a user opened a door of the product and a glass sheet came off from the wood frame of the right door, causing the user to suffer injury to the right foot.

The Ministry of Economy, Trade and Industry(METI)was informed of the accident as a serious product accident and the Consumer Affairs Agency made an announcement on such on February 21, 2017, in accordance with Article 35(1)of the Consumer Product Safety Act.

To prevent further accidents, Nitori Holdings Co., Ltd. today made an official announcement on its website to begin free-of-charge replacement of the doors of the products subject to the recall.

Anyone who has purchased any of such products should contact the company as indicated below.

1. Nature of the accident and recurrence-prevention measures

1) Nature of the accident

A product accident occurred with storage furniture (microwave cabinet) imported by Nitori Holdings Co., Ltd. Specifically, a user opened a door of the product and a glass sheet came off from the wood frame of the right door, causing the user to suffer injury to the right foot.

One serious accident report subject to Article 35 (1) of the Act has been submitted.
(Control No.: A201600691).

The cause of the accident is under investigation by METI, but it is thought that the amount and areas of glue applied were not sufficient to bond the glass sheets to the wood frames of the product, causing the glass to come off.

In addition, another product accident not covered by Article 35 (1) of the Act was reported to the National Institute of Technology and Evaluation (NITE).

2) Recurrence-prevention measures

To prevent further accidents, on June 9, 2017, Nitori Holdings Co., Ltd. will provide related information on its website to provide replacement of the doors of the products subject to the recall free of charge.

2. Products to be recalled: outline of the products and appearance

Trade name, model number, appearance, sales period, size, and quantity of the products to be recalled

Product to be recalled Microwave cabinet (Mei series) LTRE1860WH Cupboard (Mei series) SK1860WH
Model number 8890680 8880350
Appearance
Sales period From February 15, 2016,
to May 20, 2016
From February 21, 2016,
to May 20, 2016
Approximate size 60㎝ in width×40㎝ in depth×179㎝ in height 60㎝ in width×40㎝ in depth×179㎝ in height
Quantity of products subject to the recall 6,160 3,984

3. Actions by the company

The company will exchange the doors of the products subject to the recall free of charge.

4. Notice by the company

Sending mails directly to the purchasers: Friday, June 9, 2017
Website: Friday, June 9, 2017
Posting notices to users at shops: Friday, June 9, 2017

5. Alert to consumers

Anyone who has purchased any of the above products should contact the company as indicated below.

6. Contact

Contact counter
Customer center, Nitori Holdings Co., Ltd.
Telephone: 0120-209-993 (toll free)
Service hours
From 10:00 to 18:30; Mondays to Fridays, including Saturdays, Sundays and national holidays
Company’s website exclusively for the recall
Nitori Holdings website外部リンク

Release date

June 9, 2017

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Commerce, Distribution and Industrial Safety Policy Group

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.