METI
Font Size Change
S
M
L
Easy Web Browsing tool

Recall of Battery Packs for Cell Phones (Smartphones) Imported by UPQ Inc. (Free Product Replacement)

Product accidents occurred in battery packs for cell phones (smartphones) imported by UPQ Inc. (corporate number: 1010001168966), causing the products and their surroundings to ignite while users were charging the products.

The Ministry of Economy, Trade and Industry (METI) was informed of the accidents as a serious product accident and the Consumer Affairs Agency made an announcement regarding the accidents on May 9, 2017, in accordance with Article 35(1)of the Consumer Product Safety Act, which relates to accidents of unclear origin in a product other than a gas or oil appliance.

To prevent further accidents, UPQ Inc. today made an official announcement on its website to provide free replacements for the battery packs subject to the recall.

METI encourages consumers who have purchased any of the products subject to the recall to contact the retailers at which you purchased the products or UPQ Inc.

1. Nature of the accidents and recurrence-prevention measures

(1)Nature of the accident

Product accidents occurred in battery packs for cell phones (smartphones) imported by UPQ Inc., causing the products and their surroundings to ignite while users were charging the products.

Two serious accident reports subject to Article 35(1)of the Act have been submitted.
(Control Nos.: A201600368, A201700054; both accidents were announced as those involving cell phones (smartphones).)

The cause of the accident designated Control No. A201600368 is assumed to be that a lithium-ion battery cell built into the battery pack short-circuited inside the cell, causing the product to ignite. However, the details of the cause of this short-circuiting were not confirmed due to the heavy burnout of the cell. Therefore, it was decided to end the investigation.

The cause of the accident designated Control No. A201700054 is under investigation by METI.

In addition, relating to the product, four other accidents not covered by Article 35(1)of the Act, were reported to the National Institute of Technology and Evaluation (NITE).

No injuries occurred as a result of these accidents.

(2)Recurrence-prevention measures

To prevent further accidents, on July 24, 2017, UPQ Inc. will provide related information on its website to provide free replacements for the battery packs subject to the recall.

2. Products to be recalled: outline of the products, appearance, and product verification method

(1)Produce name: Battery pack for cell phones(smartphones)

Battery packs as accessories to cell phones(smartphones)with the trade name of “UPQ Phone A01X,” which were sold by UPQ Inc. from December 2015 to October 2016

Trade name of the smartphones to be recalled, sales period thereof, model number of the battery packs to be recalled, and quantity of the smartphones to be recalled

Trade name of the cell phones (smartphones) to be recalled

Sales period of the cell phones (smartphones) to be recalled

Model number of the battery packs to be recalled

Quantity

UPQ Phone A01X

From December 2015

to October 2016

UPQ-BPA01

6,059

2) Appearance of the products, and product verification method

Appearance of the cell phones (smartphones) in which the products to be recalled are installed

Appearance of the battery packs yet to be inspected and those already inspected

The model number of the battery packs already inspected is UPQ-BPA01X.

Product verification method

Please check the serial number of the smartphone and contact the company as indicated below.
The serial number is indicated on the sticker attached to the side of the packaging for the smartphone, or on the battery pack itself, which can be verified by removing the battery pack from the smartphone.

 

3. Actions by the company

The company will provide replacement of the battery packs to be recalled free of charge.

4. Notice by the company

Website concerning an update to the firmware for the product: May 25 (Thur.), 2017
Alert to consumers concerning the replacement of the battery packs to be recalled on its website: June 26 (Mon.), 2017
Website notice concerning the beginning of the battery pack replacement procedure for products subject to the recall: July 24 (Mon.), 2017
Request for cooperation from retailers: July 24 (Mon.), 2017, onward
 

5. Alert to consumers

METI strongly recommends that consumers who have purchased any of the above products stop using them immediately and contact the retailers at which you purchased the products or the company above. (The contact counter will open on July 24, 2017.)

6. Contact

Contact counter exclusively for UPQ Phone:
Telephone: 0120-291-700
Contact counter email address for UPQ Phone:
osc@upq.memail
Service hours:
From 10:00 to 18:00; Mondays to Fridays (closed Saturdays, Sundays and national holidays)

Release date

July 24, 2017

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Industrial and Product Safety Policy Group

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.