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2018 Declaration for Enhanced Initiatives to Develop Management Human Resources for the Service Industry in Universities and Other Institutes Adopted University Summit 2018 for the Development of Management Human Resources for the Service Industry held

On March 5, 2018, University Summit 2018 for the Development of Management Human Resources for the Service Industry was held in Tokyo. Participants made briefings on their leading efforts and exchanged views with industrial players, focusing on current and future initiatives for the development of training programs to foster management human resources for the service industry. As an outcome of the summit, they adopted a 2018 Declaration for Enhanced Initiatives to Develop Management Human Resources for the Service Industry in Universities and Other Institutes. In response to the adoption of the declaration, related organizations will cooperatively strive to consolidate their initiatives to foster such human resources.

1. Industry-Academia Collaboration Project for Fostering Management Human Resources for the Service Industry

As one of the efforts to revitalize the service industry and improve its productivity, the Ministry of Economy, Trade and Industry (METI) provides support measures for efforts under university-service provider cooperation to develop expertise and practical education programs concerning management in the service industry. Moreover, METI has been compiling the details of educational programs and approaches as knowledge achieved by the participating schools in the project, advancing activities to broadly encourage stakeholders in the service industry to share such knowledge among them and disseminate the knowledge across Japan.

2. Outline of the 2018 summit meeting

At the summit meeting, representatives of participating universities made briefings on the progress as of FY2017 in their initiatives in which they have been taking on the development and demonstration of training programs to foster management human resources for the service industry. Following this, Mr. Toshiki Yamazaki, President, Onsen Dojo Inc., and Mr. Takumi Matsui, President, Matsui Consulting Service, delivered speeches. Following these, a panel discussion was held bringing together representatives from participating universities: Kyushu University (working on contents areas), Kindai University (tourism), Keio University (service designs) and Ritsumeikan University (sports). As a result of discussions, these panelists reached a conclusion that full-fledged initiatives to popularize efforts for fostering management human resources for the service industry, and provision of training programs that meet the current demand of industries, will require continuous execution of such efforts, indication of streamlined advantages to cooperation companies and trainees, and enhanced collaboration between related organizations, including universities, etc. and industrial players.

3. Outline of the 2018 manifesto

As an outcome of the discussions at the summit, related organizations adopted a manifesto as follows and decided on their commitment to efforts to achieve it. In response, METI will proactively encourage such organizations to foster management human resources for the service industry under industry-academia collaboration.

2018 Declaration for Enhanced Initiatives to Develop Management Human Resources for the Service Industry in Universities and Other Institutes

Parties should cooperate in achieving items i. to iii of the declaration below:

  1. Related organizations (hereinafter referred to as “Parties”) should popularize and fully inaugurate freshly-hatched efforts for fostering human resources for the service industry, personnel indispensable for the industry in providing high value-added services in the future, by further advancing the achievements derived from the roughly three-year trial attempts that industrial players have strongly appraised.
  2. iParties should bear in mind that a system to foster management human resources for the service industry cannot be completed without taking time, and parties should develop such system integrally with efforts for paving a career path for graduates of training programs.
  3. Parties should respectively and proactively encourage world-leading overseas companies and industrial players as project partners to participate in their efforts and strive to construct mutual collaboration, thereby aiming to build a global hub in Japan to foster such human resources targeting the Asia-Pacific region.

Release date

March 6, 2018

Division in Charge

Service Affairs Policy Division, Commerce and Service Industry Policy Group

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
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