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Recall of Dehumidification-Dryer Apparatuses Imported by Tiger Corporation (Collection of Products and Refund)

Product accidents occurred in dehumidification-dryer apparatuses imported by Tiger Corporation (corporate number: 3120001015362), causing the products to ignite and damage their surroundings.

The Ministry of Economy, Trade and Industry (METI) was informed of the accidents as serious product accidents and the Consumer Affairs Agency announced the accidents on March 13, 2018, in accordance with Article 35 (1) of the Consumer Product Safety Act, which relates to accidents of unclear origin in a product other than a gas or oil appliance.

To prevent further accidents, on April 18, 2018, Tiger Corporation made an official announcement on its website that collection and refund for the products subject to the recall would be undertaken free of charge.

Anyone who has purchased any of these products should contact the company as indicated below.

1. Nature of the accidents and recurrence-prevention measures

(1) Nature of the accidents

Product accidents occurred in dehumidifier-dryer apparatuses imported by Tiger Corporation, causing the products to ignite and damage their surroundings.

Three reports of serious accidents subject to Article 35 (1) of the Act have been submitted (Control Nos. A201201018, A201700108 and A201700802).

The cause of the accidents identified by control numbers A201201018 and A201700108 is thought to be a fire that originated from the products in question, but details of the cause of these accidents were not confirmed due to the heavy damage to some parts of the products. Therefore, it was decided to end the investigation.

As for the accident A201700802, METI is still investigating the cause, while the company has speculated that a defect at the joint within the heater may generate heat, causing the product to ignite.

(2) Recurrence-prevention measures

To prevent further accidents, Tiger Corporation provided relevant information on its website on April 18, 2018, and in newspapers on April 19, 2018, that it would begin collection and refund of the products subject to the recall free of charge.

2. Products to be recalled: Details of the products, product verification method, and other information

(1) Product name: Dehumidification-dryer apparatus

Dehumidification-dryer apparatus imported by Tiger Corporation with model numbers AHE-A600 or AHE-B600

Details of the products

Name of products to be recalled, model number, manufacturing period and quantity
Quantity: 43,026

Product name Model number Lot number Manufacturing period Quantity
Dehumidification-dryer apparatus AHE-A600 000001-023541 March 2005 to August 2007 23,297
AHE-B600 000001-020029 19,729

(2) Product verification method

Appearance of the products in question

photo

3. Actions by the company

The company will provide collection and refund services for the products to be recalled free of charge.

4. Notice by the company

Website: April 18 (Wed.), 2018
Newspapers: April 19 (Thur.), 2018
Requesting cooperation from retailers: April 19 (Thur.), 2018, onward

5. Alert to consumers

Anyone who has purchased any of the above products should contact the company as indicated below immediately.

6. Contact

Contact counter

Tiger Corporation contact counter exclusively for dehumidification-dryer apparatuses subject to the recall
Telephone: 0120-780-406 (toll free)

Service hours

April 19 (Thur.) to 25 (Wed.): 9:00 a.m. to 6:00 p.m. (including Saturdays and Sundays)
April 26 (Thur.) onward: 9:00 a.m. to 5:00 p.m. (excluding Saturdays, Sundays, national holidays and non-business days of the company)

Company’s website exclusively for the recall

The company will accept online requests for the recall on the websiteexternal link (in Japanese).

Release date

April 18, 2018

Division in Charge

Product Accident Information and Analysis Office, Product Safety Division, Industrial and Product Safety Policy Group, METI

Related website

Ministry of Economy, Trade and Industry1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
Copyright Ministry of Economy, Trade and Industry. All Rights Reserved.