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  5. Successful Case Examples for Reducing Parcel Redeliveries Released

Successful Case Examples for Reducing Parcel Redeliveries Released

A report based on discussion results of the Liaison Conference on Productivity Improvement between Delivery Service Businesses and EC Businesses

November 2, 2018

The Ministry of Economy, Trade and Industry (METI) and the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) generated a report based on discussion results of the Liaison Conference on Productivity Improvement between Delivery Service Businesses and EC Businesses, which consists of three sectors: delivery service businesses, EC businesses and the government. The report summarizes the discussion results of the conference, and describes successful case examples for reducing the number of parcel redeliveries.

As the scale of EC markets has been expanding in recent years, delivery service businesses are facing an increase in the number of parcels that they handle by approximately 21% over these five years, and the number of such parcels reached approximately 4.25 billion in FY2017. In addition to an increase in parcel redeliveries and labor shortage, such businesses have also faced inefficiencies caused by changes in market environments, e.g., smaller lots and higher frequencies of parcel deliveries. To improve the productivity of respective businesses in this trend, it is indispensable for delivery service businesses and EC businesses not only to make business activities more efficient through respective efforts, but also to collaborate with each other in a variety of efforts.

The conference has held four meetings since May 2018, aiming to improve services and productivity of both delivery service businesses and EC businesses. Through these meetings, it generated a report based on results of discussions on [i] future directions of efforts for addressing the current situations, e.g., data collaboration between delivery service businesses and EC businesses and promotion of providing consumers with a variety of approaches to receiving parcels, and [ii] successful case examples of efforts by businesses, e.g., utilization of email or communication applications and provision of services in which consumers are able to receive parcels even if they are not at home, which are efforts for reducing the number of parcel redeliveries. METI hereby releases the report.

Concerning the issue described as future directions of efforts for addressing the current situations, businesses and related ministries and agencies will jointly advance discussions and they will update the compilation of the case examples if necessary. Moreover, the conference will hold meetings periodically as opportunities for sharing information on the progress in discussions, the latest efforts by businesses and the current situations of collaboration among businesses.

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