Two Years have Passed Since the Start of Full Liberalization of New Entry into the Electricity Retail Market
June 13, 2018
The Electricity and Gas Market Surveillance Commission
Two years have passed since the full liberalization of new entry into the electricity retail market started on April 1, 2016, and new entrants started electricity supply to consumers.
Since the start of this liberalization, the National Consumer Affairs Center of Japan (NCAC), Consultation Services under the NCAC across Japan and the Electricity and Gas Market Surveillance Commission (EGC) under the Ministry of Economy, Trade and Industry (METI) have been ceaselessly receiving requests for consultation from consumers.
Meanwhile, METI finds that some newly-entered electric power companies have been considering business closures in these two years after the start of the liberalization.
As part of the efforts to call consumers’ attention concerning business closures of electric power companies, METI hereby releases case examples of consumers’ requests for consultation on the liberalization that NCAC, Consultation Services across Japan and EGC received as well as provided advice for.
Outline of the case examples
- Note: For details of the case examples and provided advice, see the Appendix attached to the Japanese language news release.(PDF:265KB)
- Case example 1: As the electricity company that I have made a contract with decided to close business operations, I am afraid that power supply will stop.
- Case example 2: The electricity company that I have made a contract with decided to close business operations and I do not know how to change to a new company and am now confused.
- Case example 3: I do not know how to cancel the current contract with my electricity company and I am now confused.
- Case example 4: The electricity company that I have made a contract with intends to close its business and it introduced me to a new company for a new contract. I have no idea what I should do and am now confused.
Division in Charge
Market Surveillance Division, Electricity and Gas Market Surveillance Commission