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  5. Results of the WEB Survey on Business Practices Causing Long Working Hours

Results of the WEB Survey on Business Practices Causing Long Working Hours

March 4, 2019

The Small and Medium Enterprise Agency (SMEA) conducted a survey to ascertain the actual conditions of Japan's business practices during peak periods and for responding to orders for quick delivery that force employees to work long hours. SMEA hereby release the results of the survey.

1. Background and purpose of the survey

Previous surveys of the SMEA discovered that business practices during peak periods and for responding to quick delivery requests tend to force employees to work long hours. To ascertain the background conditions of such practices, the SMEA conducted this web survey.

2. Outline of the survey

  1. Coverage: 7,642 SMEs (selected from among monitor companies of a private research firm)
  2. Period: December 3 to December 13, 2018
  3. Responses from 2,537 SMEs (response rate: 33.2%)

3. Outline of the results

(1) Occurrences of orders during peak periods and orders for quick delivery

(2) Factors that cause peak periods and orders for quick delivery

(3) Influence on overtime hours

Division in Charge

Fair Trade Division, Business Environment Department, Small and Medium Enterprise Agency