April 5, 2019
Convenience stores have, over time, become a part of society’s infrastructure that are indispensable to people’s daily lives. Meanwhile, the environments surrounding convenience stores have been changing in recent years. To address this situation, the Ministry of Economy, Trade and Industry (METI) conducted a survey of current situations of affiliated stores of convenience store chains and collected case examples of individual stores so as to seek future directions of such stores working as part of the social infrastructure.
1. Background and other information
Convenience stores have become an infrastructures indispensable for people’s daily lives, not only from the perspective of product sales but also from those of crime prevention, disaster prevention, finance, distribution and public administration. Backed by this popularization, 55,463 convenience stores of convenience store chains affiliated with the Japan Franchise Association (JFA) are broadly developing business across Japan. Meanwhile, the environments surrounding convenience stores have been changing in recent years as seen by labor shortages and wage increases. To address this situation, METI conducted a survey of the current situations of convenience store chain affiliates and collected case examples of individual stores so as to seek future directions of such stores as part of the social infrastructure, and it hereby releases the results of the survey.*
METI conducted the survey to collect case examples of individual stores, such as efforts by store operators for securing employees, but it also calculated some aggregated results if the data collected through the survey are considered useful.
*Note: METI released the summary of the survey results on March 26, 2019.
2. Outline of the survey
Operators of convenience stores affiliated with eight convenience stores chains** that are JFA members
**Note: The eight chains are: Community Store, Seicomart, Seven-Eleven, Daily Yamazaki, FamilyMart, Poplar, Ministop, and Lawson.
(2) Number of the target operators and responses
METI conducted the survey targeting about 30,757 store operators and received 11,307 responses. (response rate: 37%; multiple answers and answers for which the stores of respondents were not identified are excluded from the survey results.)
From December 2018 (when METI opened the exclusive website for the survey) to March 24, 2019
METI sent an announcement of the survey to operators of affiliated convenience stores through the JFA and the head offices of the eight convenience store chains. In response, the operators of the affiliated convenience stores directly input their responses in the predetermined sections on the exclusive website that METI opened.
Division in Charge
Consumer Affairs, Distribution and Retail Industry Division, Commerce and Service Industry Policy Group