August 13, 2019
As a large portion of human labor is expected to be substituted with AI and robots due to the Fourth Industrial Revolution, it is important to foster human resources that can offer unconventional and high-value-added services only possible for human beings and to standardize and systematize the hospitality skills of workers in the services industry.
Therefore, METI created the Omotenashi Skills Standards as a system to certify individuals’ hospitality skills and commenced Training for Basic Certification in October 2018.
Through this training, METI received opinions seeking further training for higher levels. Accordingly, METI will newly commence Training for Advanced Certification in September 2019, with the aim of making higher individual hospitality skills more visible and further increasing the value of Omotenashi spirit across Japan.
2．Difference between Training for Basic Certification and Training for Advance Certification
|Training for Basic Certification
(October 2018 - )
|Training for Advanced Certification
(September 2019 -)
|Targeted trainees||Workers in the services industry with various work histories in a wide age range||Mid-career staff, leaders and those in managerial positions|
|Major skills to be acquired||- Basic actions in accordance with TPO
- Basic skills of communication with customers
- Ability to understand one’s own roles in his/her team and fulfill them
|(In addition to the left)
- Basic actions as an example at a workplace
- Ability to ascertain hidden customer needs (in order to avoid troubles in advance, etc.)
- Ability to disseminate one’s own experience and knowledge as common knowledge of his/her team
3．Details of Training for Advanced Certification for the Omotenashi Skills Standards
See the following URL for the details of the training, such as dates and venues.
Division in Charge
Service Affairs Policy Division, Commerce and Service Industry Policy Group