1. Home
  2. News Releases
  3. Back Issues
  4. January FY2020
  5. New Support page Opens on JPO Website to Assist Personnel in Charge of IP

New Support page Opens on JPO Website to Assist Personnel in Charge of IP

January 14, 2020

On January 14 (Tue.), 2020, the Japan Patent Office (JPO) opened a new page on its website called “Supportive Website,” to help personnel in charge of intellectual property (IP) who are struggling with IP procedures being unassisted in their companies, persons with little experience in filing applications, and others. This webpage explains, in an easy-to-understand manner, the next step that such personnel should take in addressing a notification of reasons for refusal or a decision to grant, documents which the JPO sends to applicants.

1. Background

Since August 2018, the JPO has been advancing efforts for improving administrative services by taking advantage of design thinking.

The UI Team of the JPO’s Design-Driven Management Project set a target challenge of “approaches to supporting personnel in charge of IP struggling with IP procedures alone in SMEs and other entities without receiving any help from other workers,” and, since then, it has been advancing discussions on approaches to supporting such personnel in addressing a notification of reasons for refusal, a document with which many personnel in charge of IP may face difficulties.

As the outcome of the discussions, the JPO opened a new webpage on its website targeting personnel in charge of IP struggling with IP procedures being unassisted in companies, persons with little experience in filing applications, and others.

2. Outline of the new webpage called “Supportive Website: Information on how to advance IP procedures if you receive a notification from the JPO”

Applicants will receive a variety of notifications, e.g., a notification of reasons for refusal and a decision to grant, from the JPO after they file applications for patents, designs or trademarks with the JPO. The Supportive Website explains, in simple expressions and referring to the sample formats of related documents, the details of notifications that they have received from the JPO, and describes the next step that they should take in addressing such notifications in an easy-to-understand manner.

Moreover, users can easily access the webpage through their smartphones as well since the webpage was also built using a specification that smartphones can smoothly read, which is one of the characteristics of the webpage.

3. Future schedule

From April 2020, the JPO will add a QR code* to the Note section attached to the notification of reasons for refusal and the decision to grant in order to help applicants smoothly access the webpage.

Note: The QR code is a trademark registered by Denso Wave Incorporated.

Division in Charge

Public Relations Office, General Coordination Division, Policy Planning and Coordination Department, JPO