March 11, 2020
The Ministry of Economy, Trade and Industry (METI) will open health consultation counters at which people are able to consult with doctors regarding their health concerns remotely and free of charge, including consultations over the expanding novel coronavirus disease.
These counters will be open for the period between March 11 (Wed.) and 31 (Tue.), 2020.
METI has commissioned the operation of these counters to Mediplat Inc. and LINE Healthcare Corporation.
1. Outline of the remote health consultation counters providing interviews with doctors
The government considers it important for people to avoid visiting medical institutions only based on their concerns over the novel coronavirus disease without first appropriately consulting with experts and unnecessarily visiting any environments where people are more likely to be infected by the disease. To this end, it has issued the Basic Policies for Novel Coronavirus Disease Control, which were decided by the Novel Coronavirus Response Headquarters. In accordance with these policies, METI will start the Program for Remote Health Consultation Services, in which doctors remotely interview concerned people.
These remote health consultations that provide interviews with doctors are services in which a doctor and a concerned party remotely communicate, (e.g., over personal computers or smartphones), and the doctor offers necessary medical advice based on the concerned party’s personal mental and physical conditions. Through these services, no diagnoses or prescriptions for medication can be provided to the concerned party. However, the consulting doctor may provide helpful advice based on the content of the interaction.
2. To make use of the consultation counters
The two companies Mediplat Inc. and LINE Healthcare Corporation will open consultation counters. Mediplat Inc. will open a counter called “first call” on its website (https://www.firstcall.md/) and provide chat-based consultation services, while LINE Healthcare Corporation will open a counter called “LINE Healthcare” on its website (https://linehealthcarecorp.com/ja) and provide chat-based consultation services through the communication application, “LINE,” operated by LINE Corporation. People are able to access these services during the period between March 11 (Wed.) and 31 (Tue.), 2020, free of charge. For additional details on how to use the services, see the Appendices.
3. Contact offices of the operating companies to which METI commissioned the program
Operator of the “first call” application, Mediplat Inc.
LINE Healthcare Corporation:Contact office:
- Overview of the services provided by Mediplat Inc. (in Japanese) (PDF:7,047KB)
- Overview of the services provided by LINE Healthcare Corporation (in Japanese) (PDF:1,519KB)
Division in Charge
Healthcare Industries Division, Commerce and Information Policy Bureau