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Case Examples of Companies Successfully Introducing Service Robots During Novel Coronavirus Pandemic

December 25, 2020

The Ministry of Economy, Trade and Industry (METI) hereby announces that the Japan Robot Association (JARA) conducted a questionnaire survey to uncover case examples of leading companies that have successfully introduced service robots into their businesses in order to reduce risk of infection by the disease and compiled the survey results. METI also announces that it has been advancing efforts for establishing robot-friendly environments and implementing a subsidy program, aiming to encourage companies to introduce such robots.

Case examples of leading companies that have successfully introduced service robots or have been conducting demonstrations thereof amid expansion of the novel coronavirus disease

In light of recent expansion of the novel coronavirus disease, a variety of industries have been raising expectations for service robots as a means for realizing introduction of “remote,” “contact-less” and “non face-to-face” services to reduce risk of infection.

Against this backdrop, JARA conducted a questionnaire survey targeting manufacturers of service robots and compiled case examples of leading companies that have successfully introduced such robots or have been conducting demonstrations thereof amid expansion of the disease as shown in the Appendix.

Contact counter for inquiries about the collection of case examples:

Personnel in charge: M. Sakamoto and M. Nagamachi, JARA
Telephone: 03-3434-2919

References: METI measures for encouraging companies to introduce robots

Aiming to encourage companies to introduce such service robots into their businesses, METI, in collaboration with industrial players, has been advancing research and development as well as other initiatives in order to change users’ current business flows and environments in facilities to robot-friendly ones. Moreover, METI has been advancing a subsidy program for SMEs and other entities to help them introduce such robots.

  1. R&D to Achieve Robot-Friendly Environments to Start (METI news release in September 2020)

  2. Subsidy program for improving productivity in monodzukuri, commercial and service industries (a quota for businesses in decreasing risk of infection)
    In this program, METI supports companies for capital investment, system building and other efforts necessary for developing products and services including service robots, and improving production processes, which contribute to decreasing face-to-face services.
    A quota for businesses in decreasing risk of infection: Amount of subsidies per applicant: 1 million to 10 million yen; Subsidy rate: 2/3
    Note: This program is scheduled to be conducted under the FY2020 Tertiary Supplementary Budget.

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