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New Establishment and Revision of the Japanese Industrial Standards (JIS) (November 2021)

- Establishment and revision of the JIS, including service excellence and review process for work products in system development -

November 22, 2021

The Japanese Industrial Standards (JIS) are a collection of national standards stipulating the criteria for mineral or industrial products, data, and services in Japan, including their quality, performance and test methods. The Ministry of Economy, Trade and Industry (METI) has been revising and newly establishing these standards in response to societal and technological changes.

1. Outline of the new establishment and revision of the JIS

In November 2021, METI established 10 new standards and revised 11 existing ones. Among these standards, it established 2 standards and revised 2 standards prepared by the Japanese Standards Association (JSA). This is an Accredited Standards Developing Organization that can propose the establishment, revision, etc. of JIS without the need for discussion by the Japanese Industrial Standards Committee (JISC) (see Appendix 1). In particular, METI believes that the following establishments of JIS are especially important.

(1) Establishment of JIS for service excellence

In order for the Japanese service industry to succeed amid fierce international competition, they need to ensure that their customers feel that "they are valued" and "their expectations are exceeded."
These emotions are labeled "customer delight," and the outstanding service that produces them is called "excellent service." In order to provide these services consistently, METI has established a JIS for principles and models for organizational capability (service excellence) together with a JIS for how to design them.
Services are now essential not only in the service industry, but also in manufacturing. Using this JIS to provide products and services that customers will want to use again and recommend to others is expected to produce success in the market and sustainable development of the organization.

(2) Establishment of JIS for review process of Work Products in system development

Software and systems (hereinafter referred to as systems) are now indispensable in our lives. In order to improve their quality, METI has established a standard reviews  for work products that are created and used in system development. This will enable people to review work products at a certain level without relying on the know-how of a particular organization or individual, which in turn is expected to not only improve the quality of products in system development, but also make development more efficient and less costly.

2. Outline of the JIS

The JIS stipulate the types and quality of products, data, services, etc., test or assessment methods for ascertaining these types and quality, and standard values that businesses are required to meet. Producers, service providers, product users and consumers, and other stakeholders make use of these standards for purposes such as being able to access quality products and services with peace of mind.
METI has been establishing new standards or revising existing ones for the JIS in response to technological advancements, changes in the social environment and other factors, doing so as necessary.

For more information on the JIS, visit the following websites:

The Japanese Industrial Standards Committee website (in Japanese): URL
METI website for standardization and certification (in Japanese): URL

For details on each individual JIS, visit the following website.
JIS search service (in Japanese): URL

3. Past news releases

For past news releases related to the establishment and revision of JIS, visit this website (in Japanese): URL

4. Contact for inquiries about the respective JIS

If you wish to inquire about the details regarding the JIS introduced this time, please contact by email the division in charge shown in Appendix 1 (International Standardization Division for Item [1]; International Electrotechnology Standardization Division for [2]). When sending an email, please clearly indicate your name, the name of your company (if you send an email as a representative of a company or other entity), and your contact information.