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Service Industries Policy
Overview
Development Committee for 2020 and Beyond
Outline of the service industries policy
Outline of the report compiled in the “Study Group on Innovation and Productivity Improvement in Service Industries” in FY2006 is as follows;
Outline of individual measures
- Japan 300 High-Service Awards (in Japanese)
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269 cases of advanced measures (best practices) that have contributed to innovation and productivity improvement in service industries are announced and awarded, and information pertaining to their efforts shared widely.
- Examples of improvements in service processes (in Japanese)
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28 cases are introduced, in which improvements in quality and work efficiency were achieved through the application of production management know-how in the service industries.
- JCSI (Japanese Customer Satisfaction Index)
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Under preparation
- Service Engineering
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Outline of the commissioned research and development project on service engineering is as follows;
- Globalization of service industries (in Japanese)
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Report summarizing the outcome of the Global Service Forum held in FY 2009. The Forum was established as part of Service Productivity & Innovation for Growth (SPRING) in order to create an arena for cooperation among government, industry, and academia.
- Report of the Global Service Forum (April 7, 2010)
Press Releases and Related Information
- Customer Alert: EC-CUBE Website Builder Vulnerability (December 20, 2019)
- Announcement of Winners of Awards under the Excellent Green Logistics Commendation Program (December 6, 2019)
- Business receives highest grade “Murasaki” of Omotenashi Standard Certification (November 18, 2019)
- The FY2019 Green Logistics Partnership Conference to be Held (November 8, 2019)
- Indications, POP Displays and Pictograms under the Guidelines for Multilingualization in the Retail Sales Industry Publicized for Downloading Free of Charge (November 5, 2019)
- Successful Applicants Determined and Adopted for Demonstration Projects under the “Future Classroom” Program (September 24, 2019)
- METI Commences Training for Advanced Certification for Omotenashi Skills Standards (August 13, 2019)
- Plan for Advancement of Integration and Streamlining of Distribution Business Approved under the Act on Advancement of Integration and Streamlining of Distribution Business (June 3, 2019)
- Acceptance of Applications for Registration of Participants in 2019 Telework Days Campaign to Start and Pre-Event of the Campaign to be Held (April 19, 2019)
- Guidelines for Measures for Preventing Unauthorized Use of Credit Card Information Wrongly Leaked during QR Payment Formulated (April 16, 2019)
- METI’s Survey Results of Case Examples by Convenience Store Chain Affiliates Released (April 5, 2019)
- Five Businesses Newly Obtained “Murasaki Certification,” the Highest Grade in the Omotenashi Standard Certification System (March 13, 2019)
- Five Businesses Newly Obtained “Murasaki Certification,” the Highest Grade in the Omotenashi Standard Certification System (March 13, 2019)
- METI to Hold Debrief Meetings on Outcomes of Demonstration Projects involving “Future Classroom – Learning Innovation" (March 1, 2019)
- METI Revises Requirements under the Omotenashi Standard Certification System (January 17, 2019)
- Seminar to be Held for Improvement of Working Conditions and Reducing Overtime Work through Cooperation between Consignors and Transportation Businesses (January 15, 2019)
- Guidelines for Multilingualization in the Retail Sales Industry Released (December 20, 2018)
- Announcement of Winners of Awards under the Excellent Green Logistics Commendation Program (December 7, 2018)
- Guidelines for Improvement of Trade Environments and Overtime Work through Cooperation between Consignors and Transportation Businesses Formulated (November 6, 2018)
- Successful Case Examples for Reducing Parcel Redeliveries Released (November 2, 2018)
- The FY2018 Green Logistics Partnership Conference to be Held (November 1, 2018)
- Report Released on Counter Measures against “No-Shows” in Restaurants (November 1, 2018)
- METI Revises Omotenashi Skills Standards (October 16, 2018)
- METI, Japan Sports Agency, JETRO and JSC to Collaborate for Popularizing Japanese Sports Overseas and Promotion of Sports Industry’s Overseas Business Development (July 25, 2018)
- METI Announces Winners of the Second Nihon Service Award (June 28, 2018)
- Study Group for Introduction of ICT into the Field of Nursery Schools and Harmonization of Municipal Procedures, etc. Compiles its Report (March 30, 2017)
- 2018 Declaration for Enhanced Initiatives to Develop Management Human Resources for the Service Industry in Universities and Other Institutes Adopted (March 06, 2017)
- Omotenashi Skills Standards Formulated (December 27, 2017)
- Industrial-Academic Exchange Seminar to be Held in Osaka Aiming to Foster Management Human Resources for the Service Industry in the Field of Tourism (September 28, 2017)
- Promotion of Collaboration with the Most Highly Regarded Education Institute to Foster Management Human Resources for the Service Industry (April 3, 2017)
- Tabisuru Shintora Market to Open (February 20, 2017)
- The Second Meeting of the Working-Level Meeting for Japan-China Cooperation in the Service Industry Held in Minamiaso (December 8, 2016)
- Development Committee for 2020 and Beyond under the New Industrial Structure Committee Compiled a Report for FY2015 (November 15, 2016)
- November is Telework Month (October 31, 2016)
- Winner of the METI Minister’s Award Selected under the 10th Industrial Tourism Town Revitalization Awards Program (October 24, 2016)
- Demonstration Projects to be launched in October for Final Implementation of the Omotenashi Platform (September 28, 2016)
- Partnership with the World's Premier Educational Institution toward Development of Management Talent for the Service Industries (September 21, 2016)
- Operation of the Omotenashi Standard Certification System to Start (August 29, 2016)
- Interim Report by the Sports Development Council Released (June 14, 2016)
- Winners of the First Nihon Service Award Announced (June 13, 2016)
- Japan Sports Agency and METI to Hold the First Meeting of the Sports Development Council (January 29, 2016)
- METI Starts Open Data Demonstration for the Revitalization of the Service Industry (December 14, 2015)
- Establishment of a Study Group on the Omotenashi Standard Certification (Provisional Name)! (November 17, 2015)
- The Council for Promoting Housekeeping Support Services Compiled a Report (February 10, 2015)
- METI has developed Guidelines for small and medium-sized service businesses to improve their productivity (February 4, 2015)
- Announcement of the Report Compiled by the Study Group on Creating a Higher Value-added Service Industry (June 9, 2014)
- Announcement of Winners in the FY2013 Selection of Businesses Achieving Omotenashi Customer Service Business (March 27, 2014)
- Study Group on Creating a Higher Value-added Service Industry to be Held (January 16, 2014)
Resources
National Institute of Advanced Industrial Science and Technology (AIST)
Divisions in Charge
Service Affairs Policy Division, Commerce and Information Policy Bureau
+81-3-3580-3922
Service Industries Division, Commerce and Information Policy Bureau
+81-3-3501-1790
Download(To Adobe site)
Last updated:2018-03-30