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Service Industries Policy
Overview
Development Committee for 2020 and Beyond
Outline of the service industries policy
Outline of the report compiled in the “Study Group on Innovation and Productivity Improvement in Service Industries” in FY2006 is as follows;
Outline of individual measures
- Japan 300 High-Service Awards (in Japanese)
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269 cases of advanced measures (best practices) that have contributed to innovation and productivity improvement in service industries are announced and awarded, and information pertaining to their efforts shared widely.
- Examples of improvements in service processes (in Japanese)
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28 cases are introduced, in which improvements in quality and work efficiency were achieved through the application of production management know-how in the service industries.
- JCSI (Japanese Customer Satisfaction Index)
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Under preparation
- Service Engineering
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Outline of the commissioned research and development project on service engineering is as follows;
- Globalization of service industries (in Japanese)
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Report summarizing the outcome of the Global Service Forum held in FY 2009. The Forum was established as part of Service Productivity & Innovation for Growth (SPRING) in order to create an arena for cooperation among government, industry, and academia.
- Report of the Global Service Forum (April 7, 2010)
Press Releases and Related Information
- Interim Report by the Pallet Standardization Promotion Subcommittee of the Public-Private Round Table for Standardizing Distribution Released (June 27, 2022)
- Call for Outstanding Businesses as Applicants for the FY2022 Excellent Logistics Partnership Commendation Program (July 1, 2022)
- Demonstration Tests to be Held for Food Waste Reduction Taking Advantage of IoT Technologies (January 11, 2022)
- FY2021 Green Logistics Partnership Conference to be Held (December 3, 2021)
- Call for Outstanding Businesses as Applicants for FY2021 Excellent Green Logistics Commendation Program (July 1, 2021)
- First Proposal of the Study Group on Collaboration of Regional Areas and Sports Club Industry Compiled (June 25, 2021)
- Informational Meeting toward Promoting Cooperation on the Container Shortage Problem Held (May 7, 2021)
- Information Sharing Meeting toward Promoting Cooperation on the Container Shortage Problem to Be Held among Stakeholders (April 21, 2021)
- "Advanced Logistics Human Resources Symposium" to be Held (April 2, 2021)
- “Approach to Implementations of Electronic Tags (RFID) toward the Realization of Smart Stores” Formulated (March 12, 2021)
- “STEAM Library Ver.1” to be Released as Platform for Fostering Leading Players for Shaping Future Society (March 1, 2021)
- Demonstration Tests to be Held for Food Waste Reduction Taking Advantage of Electronic Tags (RFID) (January 20, 2021)
- Recommendations by the “Study Group on the Comprehensive Physical Distribution Policy in the 2020s” Compiled (December 23, 2020)
- FY2020 Green Logistics Partnership Conference to be Held (November 17, 2020)
- Demonstration Tests to be Held for Food Loss Reduction Taking Advantage of Electronic Tags (RFID) (October 28, 2020)
- Announcement of Winners of the Third Nihon Service Award (October 27, 2020)
- Launch of “STEAM Library” project (October 27, 2020)
- Study Group on Collaboration of Regional Areas and Sports Club Industry to be Inaugurated (October 20, 2020)
- METI and Hiroshima Prefectural Board of Education Jointly Embark on Efforts for Reform of High School Curricula by Introducing STEAM-Based Learning Approach (September 30, 2020)
- Recommendation to Start a New Custom Called “Nagarastock” (Stock up & Stay stocked!) for Emergency Preparedness (August 28, 2020)
- Joint Store Delivery Experiment among Major Three Convenience Store Chains Launched (July 22, 2020)
- “Service Industry Productivity Study Group” to be Inaugurated (July 22, 2020)
- Convenience Store Chains Compile Reports on Progress of Action Plans (May 1, 2020)
- METI Program Helps Municipalities Introduce Cashless Payment Services (April 27, 2020)
- The Full-Fledged Operation of the JPQR (Merchant-Presented-Mode :MPM) , as Unified Standards for Barcode and QR Code Payments, Starts Nationwide, and “Bill Payment” is Newly Set Forth as One of the Recognized “JPQR” Methods (April 27, 2020)
- Two Businesses Newly Received Highest Grade "Murasaki" of Omotenashi Standard Certification (March 13, 2020)
- Guidelines Formulated for Selecting Stadiums and Arenas as Exchange Bases Bringing Together a Variety of Generations (March 6, 2020)
- Cabinet Decision on the Bill for the Act for Partial Revision of the Installment Sales Act (March 3, 2020)
- METI State Minister Matsumoto Attends the National Assembly of Young Entrepreneurs Group of the Japan Chamber of Commerce and Industry Held in Numazu City, Shizuoka Prefecture, and Visits an Exhibition of Regional Specialties in which All Exhibitors Employed Cashless Payment Systems (February 25, 2020)
- Customer Alert: EC-CUBE Website Builder Vulnerability (December 20, 2019)
- Announcement of Winners of Awards under the Excellent Green Logistics Commendation Program (December 6, 2019)
- Business receives highest grade “Murasaki” of Omotenashi Standard Certification (November 18, 2019)
- The FY2019 Green Logistics Partnership Conference to be Held (November 8, 2019)
- Indications, POP Displays and Pictograms under the Guidelines for Multilingualization in the Retail Sales Industry Publicized for Downloading Free of Charge (November 5, 2019)
- Successful Applicants Determined and Adopted for Demonstration Projects under the “Future Classroom” Program (September 24, 2019)
- METI Commences Training for Advanced Certification for Omotenashi Skills Standards (August 13, 2019)
- Plan for Advancement of Integration and Streamlining of Distribution Business Approved under the Act on Advancement of Integration and Streamlining of Distribution Business (June 3, 2019)
- Acceptance of Applications for Registration of Participants in 2019 Telework Days Campaign to Start and Pre-Event of the Campaign to be Held (April 19, 2019)
- Guidelines for Measures for Preventing Unauthorized Use of Credit Card Information Wrongly Leaked during QR Payment Formulated (April 16, 2019)
- METI’s Survey Results of Case Examples by Convenience Store Chain Affiliates Released (April 5, 2019)
- Five Businesses Newly Obtained “Murasaki Certification,” the Highest Grade in the Omotenashi Standard Certification System (March 13, 2019)
- Five Businesses Newly Obtained “Murasaki Certification,” the Highest Grade in the Omotenashi Standard Certification System (March 13, 2019)
- METI to Hold Debrief Meetings on Outcomes of Demonstration Projects involving “Future Classroom – Learning Innovation" (March 1, 2019)
- METI Revises Requirements under the Omotenashi Standard Certification System (January 17, 2019)
- Seminar to be Held for Improvement of Working Conditions and Reducing Overtime Work through Cooperation between Consignors and Transportation Businesses (January 15, 2019)
Resources
National Institute of Advanced Industrial Science and Technology (AIST)
Divisions in Charge
Service Affairs Policy Division, Commerce and Information Policy Bureau
+81-3-3580-3922
Service Industries Division, Commerce and Information Policy Bureau
+81-3-3501-1790
Download(To Adobe site)
Last updated:2018-03-30