Service Industries Policy

Overview

Development Committee for 2020 and Beyond

• First Meeting（July 23, 2015）

Outline of the service industries policy

Outline of the report compiled in the “Study Group on Innovation and Productivity Improvement in Service Industries” in FY2006 is as follows;

• Towards Innovation and Productivity Improvement in Service Industries (PDF:543KB)(October 15, 2007)

Outline of individual measures

Japan 300 High-Service Awards (in Japanese)

269 cases of advanced measures (best practices) that have contributed to innovation and productivity improvement in service industries are announced and awarded, and information pertaining to their efforts shared widely.

• Report
  • List of enterprise (PDF:2,186KB)
  • 001p-046p (PDF:2,791KB)
  • 047p-090p (PDF:2,651KB)
  • 091p-172p (PDF:3,622KB)
  • 173p-236p (PDF:3,154KB)
  • 237p-266p (PDF:2,542KB)
  • 267p-299p (PDF:2,459KB)

Examples of improvements in service processes (in Japanese)

28 cases are introduced, in which improvements in quality and work efficiency were achieved through the application of production management know-how in the service industries.

• Examples of improvements in service processes (PDF:3.3MB) (in Japanese)

JCSI (Japanese Customer Satisfaction Index)

Under preparation

Service Engineering

Outline of the commissioned research and development project on service engineering is as follows;

• Research Project of Service Engineering(PDF:1,259KB) (September 27, 2009)

Globalization of service industries (in Japanese)

Report summarizing the outcome of the Global Service Forum held in FY 2009. The Forum was established as part of Service Productivity & Innovation for Growth (SPRING) in order to create an arena for cooperation among government, industry, and academia.

• Report of the Global Service Forum (April 7, 2010)
  • 001p-012p (PDF:2,103KB)
  • 013p-092p (PDF:3,252KB)
  • 093p-126p (PDF:624KB)
  • 127p-242p (PDF:3,437KB)
  • 243p-248p (PDF:559KB)

Press Releases and Related Information

• Briefing Session to the Pacific Islands Forum Secretariat and Experts on the Current Status of Advanced Liquid Processing System (ALPS) Treated Water at TEPCO’s Fukushima Daiichi Nuclear Power Station (April 06, 2023)
• Discussion by Study Group on the Future Direction of Cashless Payment Summarized (March 20, 2023)
• Standard Rates for Credit Card Interchange Fees Disclosed (November 30, 2022)
• Standard Rates for Credit Card Interchange Fees Will Be Disclosed (September 14, 2022)
• Interim Report by the Pallet Standardization Promotion Subcommittee of the Public-Private Round Table for Standardizing Distribution Released (June 27, 2022)
• Call for Outstanding Businesses as Applicants for the FY2022 Excellent Logistics Partnership Commendation Program (July 1, 2022)
• Demonstration Tests to be Held for Food Waste Reduction Taking Advantage of IoT Technologies (January 11, 2022)
• FY2021 Green Logistics Partnership Conference to be Held (December 3, 2021)
• Call for Outstanding Businesses as Applicants for FY2021 Excellent Green Logistics Commendation Program (July 1, 2021)
• First Proposal of the Study Group on Collaboration of Regional Areas and Sports Club Industry Compiled (June 25, 2021)
• Informational Meeting toward Promoting Cooperation on the Container Shortage Problem Held (May 7, 2021)
• Information Sharing Meeting toward Promoting Cooperation on the Container Shortage Problem to Be Held among Stakeholders (April 21, 2021)
• "Advanced Logistics Human Resources Symposium" to be Held (April 2, 2021)
• “Approach to Implementations of Electronic Tags (RFID) toward the Realization of Smart Stores” Formulated (March 12, 2021)
• “STEAM Library Ver.1” to be Released as Platform for Fostering Leading Players for Shaping Future Society (March 1, 2021)
• Demonstration Tests to be Held for Food Waste Reduction Taking Advantage of Electronic Tags (RFID) (January 20, 2021)
• Recommendations by the “Study Group on the Comprehensive Physical Distribution Policy in the 2020s” Compiled (December 23, 2020)
• FY2020 Green Logistics Partnership Conference to be Held (November 17, 2020)
• Demonstration Tests to be Held for Food Loss Reduction Taking Advantage of Electronic Tags (RFID) (October 28, 2020)
• Announcement of Winners of the Third Nihon Service Award (October 27, 2020)
• Launch of “STEAM Library” project (October 27, 2020)
• Study Group on Collaboration of Regional Areas and Sports Club Industry to be Inaugurated (October 20, 2020)
• METI and Hiroshima Prefectural Board of Education Jointly Embark on Efforts for Reform of High School Curricula by Introducing STEAM-Based Learning Approach (September 30, 2020)
• Recommendation to Start a New Custom Called “Nagarastock” (Stock up & Stay stocked!) for Emergency Preparedness (August 28, 2020)
• Joint Store Delivery Experiment among Major Three Convenience Store Chains Launched (July 22, 2020)
• “Service Industry Productivity Study Group” to be Inaugurated (July 22, 2020)
• Convenience Store Chains Compile Reports on Progress of Action Plans (May 1, 2020)
• METI Program Helps Municipalities Introduce Cashless Payment Services (April 27, 2020)
• The Full-Fledged Operation of the JPQR (Merchant-Presented-Mode :MPM) , as Unified Standards for Barcode and QR Code Payments, Starts Nationwide, and “Bill Payment” is Newly Set Forth as One of the Recognized “JPQR” Methods (April 27, 2020)
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Resources

National Institute of Advanced Industrial Science and Technology (AIST)

• Center for Service Research(PDF:104KB)

Divisions in Charge

Service Affairs Policy Division, Commerce and Information Policy Bureau
+81-3-3580-3922
Service Industries Division, Commerce and Information Policy Bureau
+81-3-3501-1790